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Nick Kalar
2025-11-05 12:58:07 -05:00
parent 94fc6df020
commit 5c5582088a
7 changed files with 999 additions and 0 deletions
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29
configs/ci_dict.json Normal file
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{
"KPS": [
"KPS Hardware",
"Bump Bar",
"Sticky Printer",
"Receipt Printer",
"Configuration Issue",
"Order Accuracy Issue",
"New Issue"
],
"POS_Android": [
"POS Hardware Android",
"Printer Android",
"Card Reader Android",
"Cash Drawer Android",
"Menu Issue Android",
"Connectivity Android",
"New Issues Android"
],
"POS_iOS": [
"POS Hardware iOS",
"Printer iOS",
"Card Reader iOS",
"Cash Drawer iOS",
"Menu Issue iOS",
"Connectivity iOS",
"New Issues iOS"
]
}

6
configs/new_activations.json Normal file
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{
"Pennsylvania Ave": {
"date": "2025-9-01",
"product": ["KPS", "POS_android", "POS_iOS"]
}
}

554
csv_transformer.py Normal file
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import csv
import pandas as pd
import xlsxwriter
import datetime
import json
class CSVTransform:
_wip_total = 0
_on_hold_total = 0
_weekly_resolved = 0
_daily_total = 0
_weekly_total = 0
_yearly_total = 0
_priority_daily_counter = {
'P1 - Critical': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P2 - High': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P3 - Medium': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P4 - Low': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'Total': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
}
}
_priority_weekly_counter = {
'P1 - Critical': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P2 - High': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P3 - Medium': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P4 - Low': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'Total': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
}
}
_priority_rolling_week_counter = {
'P1 - Critical': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P2 - High': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P3 - Medium': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P4 - Low': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'Total': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
}
}
_priority_monthly_counter = {
'P1 - Critical': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P2 - High': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P3 - Medium': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P4 - Low': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'Total': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
}
}
_priority_yearly_counter = {
'P1 - Critical': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P2 - High': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P3 - Medium': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'P4 - Low': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
},
'Total': {
'Closed':0,
'On Hold':0,
'Work in Progress':0,
'Resolved':0,
'Cancelled':0,
'Total':0
}
}
_se_counter = {
'Total': {}
}
_location_counter = {
'Total': {}
}
_new_activation_counter = {
'Total': {}
}
_new_activation_priority_counter = {}
_new_activation_ci_counter = {}
_new_activations = {}
_ci_dict = {}
_ci_counter = {
'Total': {
'KPS': 0,
'POS_Android':0,
'POS_iOS': 0,
'Misc': 0,
}
}
_daily_incidents = []
_weekly_incidents = []
_8_to_14_incidents = []
_monthly_incidents = []
_sla_tracker = {
'P1 - Critical': {
'time': datetime.timedelta(),
'Total': 0
},
'P2 - High': {
'time': datetime.timedelta(),
'Total': 0
},
'P3 - Medium': {
'time': datetime.timedelta(),
'Total': 0
},
'P4 - Low': {
'time': datetime.timedelta(),
'Total': 0
}
}
_today = datetime.date.today()
_last_week = _today - datetime.timedelta(days=7)
_8_days = _today - datetime.timedelta(days=8)
_14_days = _today - datetime.timedelta(days=14)
_this_month = _today.replace(day=1) -datetime.timedelta(days=1)
def __init__(self, filename):
self._set_new_activation_variables()
self._set_ci_dictionary_variables()
self._ingest_csv(filename)
def _set_new_activation_variables(self):
with open('./configs/new_activations.json') as new_sites:
temp_dict = json.load(new_sites)
for key in temp_dict.keys():
## Used to skip locations who haven't been activated yet.
## Could also add a lower bound if we want to auto remove
## locations activated after a certain amount of time.
if temp_dict[key]['date'] > str(self._today):
continue
self._new_activations[key] = temp_dict[key]
self._new_activation_counter['Total'][key] = 0
self._new_activation_priority_counter[key] = {
'P1 - Critical': 0,
'P2 - High': 0,
'P3 - Medium': 0,
'P4 - Low': 0
}
self._new_activation_ci_counter[key] = {
'KPS': 0,
'POS_Android':0,
'POS_iOS': 0,
'Misc': 0,
}
def _set_ci_dictionary_variables(self):
with open('./configs/ci_dict.json') as json_file:
self._ci_dict = json.load(json_file)
def _ingest_csv(self, filename):
with open(filename, newline='', encoding='cp1252') as csvfile:
reader = csv.DictReader(csvfile)
for row in reader:
self._update_counters(row)
self._extract_incidents(row)
def _update_counters(self, row):
created_datetime = row['sys_created_on']
created_date = datetime.datetime.strptime(created_datetime, '%Y-%m-%d %H:%M:%S %p').date()
row_loc = row['location']
if created_date == self._today:
self._update_daily_counters(row)
if created_date >= self._last_week:
self._update_weekly_counters(row)
if created_date > self._this_month:
self._update_monthly_counters(row)
if created_date <= self._8_days and created_date >= self._14_days:
self._update_last_week_counters(row)
self._yearly_total += 1
self._update_state_counter(row['state'])
self._update_assigned_counter(row['assigned_to'])
self._update_location_counter(row_loc)
self._update_new_activations(row)
self._update_ci_counter(row)
def _update_daily_counters(self, row):
self._daily_total += 1
if self._priority_daily_counter['Total'][row['state']]:
self._priority_daily_counter['Total'][row['state']] += 1
else:
self._priority_daily_counter['Total'][row['state']] = 1
if self._priority_daily_counter[row['priority']][row['state']]:
self._priority_daily_counter[row['priority']][row['state']] += 1
else:
self._priority_daily_counter[row['priority']][row['state']] = 1
def _update_weekly_counters(self, row):
self._weekly_total += 1
if row['state'] == 'Closed' or row['state'] == 'Resolved':
self._weekly_resolved += 1
if self._priority_weekly_counter['Total'][row['state']]:
self._priority_weekly_counter['Total'][row['state']] += 1
else:
self._priority_weekly_counter['Total'][row['state']] = 1
if self._priority_weekly_counter[row['priority']][row['state']]:
self._priority_weekly_counter[row['priority']][row['state']] += 1
else:
self._priority_weekly_counter[row['priority']][row['state']] = 1
def _update_last_week_counters(self, row):
if self._priority_rolling_week_counter['Total'][row['state']]:
self._priority_rolling_week_counter['Total'][row['state']] += 1
else:
self._priority_rolling_week_counter['Total'][row['state']] = 1
if self._priority_rolling_week_counter[row['priority']][row['state']]:
self._priority_rolling_week_counter[row['priority']][row['state']] += 1
else:
self._priority_rolling_week_counter[row['priority']][row['state']] = 1
def _update_monthly_counters(self, row):
if self._priority_monthly_counter['Total'][row['state']]:
self._priority_monthly_counter['Total'][row['state']] += 1
else:
self._priority_monthly_counter['Total'][row['state']] = 1
if self._priority_monthly_counter[row['priority']][row['state']]:
self._priority_monthly_counter[row['priority']][row['state']] += 1
else:
self._priority_monthly_counter[row['priority']][row['state']] = 1
if row['resolved_at'] != '':
self._update_resolved_sla(row)
def _update_ci_counter(self, row):
if row['ci'] in self._ci_dict['KPS']:
self._ci_counter['Total']['KPS'] += 1
elif row['ci'] in self._ci_dict['POS_Android']:
self._ci_counter['Total']['POS_Android'] += 1
elif row['ci'] in self._ci_dict['POS_iOS']:
self._ci_counter['Total']['POS_iOS'] += 1
else:
self._ci_counter['Total']['Misc'] += 1
def _update_new_activations(self, row):
created_datetime = row['sys_created_on']
created_date = datetime.datetime.strptime(created_datetime, '%Y-%m-%d %H:%M:%S %p').date()
row_loc = row['location']
if row['ci'] in self._ci_dict['KPS']:
row_ci = 'KPS'
elif row['ci'] in self._ci_dict['POS_Android']:
row_ci = 'POS_Android'
elif row['ci'] in self._ci_dict['POS_iOS']:
row_ci = 'POS_iOS'
else:
return
if row_loc in self._new_activations.keys():
if str(created_date) < self._new_activations[row_loc]['date']:
return
if row_ci not in self._new_activations[row_loc]['product']:
return
self._new_activation_counter['Total'][row_loc] += 1
self._new_activation_priority_counter[row_loc][row['priority']] += 1
self._new_activation_ci_counter[row_loc][row_ci] += 1
def _extract_incidents(self, row):
created_datetime = row['sys_created_on']
created_date = datetime.datetime.strptime(created_datetime, '%Y-%m-%d %H:%M:%S %p').date()
if created_date == self._today:
self._daily_incidents.append(row)
if created_date >= self._last_week:
self._weekly_incidents.append(row)
if created_date > self._this_month:
self._monthly_incidents.append(row)
if created_date <= self._8_days and created_date >= self._14_days:
self._8_to_14_incidents.append(row)
def _update_state_counter(self, state):
if state == 'Work in Progress':
self._wip_total += 1
if state == 'On Hold':
self._on_hold_total += 1
def _update_assigned_counter(self, assignee):
if assignee in self._se_counter['Total']:
self._se_counter['Total'][assignee] += 1
else:
self._se_counter['Total'][assignee] = 1
def _update_location_counter(self, row_loc):
if row_loc in self._location_counter['Total']:
self._location_counter['Total'][row_loc] += 1
else:
self._location_counter['Total'][row_loc] = 1
def _update_resolved_sla(self, row):
created = datetime.datetime.strptime(row['sys_created_on'], '%Y-%m-%d %H:%M:%S %p')
resolved = datetime.datetime.strptime(row['resolved_at'], '%Y-%m-%d %H:%M:%S %p')
self._sla_tracker[row['priority']]['time'] += (resolved - created)
self._sla_tracker[row['priority']]['Total'] += 1
###### Getters #####
def get_priority_daily_counters(self):
return self._priority_daily_counter
def get_priority_weekly_counters(self):
return self._priority_weekly_counter
def get_priority_rolling_week_counters(self):
return self._priority_rolling_week_counter
def get_priority_monthly_counters(self):
return self._priority_monthly_counter
def get_se_counter(self):
return self._se_counter
def get_location_counter(self):
return self._location_counter
def get_new_activations_counter(self):
return self._new_activation_counter
def get_na_priority_counter(self):
return self._new_activation_priority_counter
def get_na_ci_counter(self):
return self._new_activation_ci_counter
def get_ci_counter(self):
return self._ci_counter
def get_daily_incident(self):
return self._daily_incidents
def get_weekly_incident(self):
return self._weekly_incidents
def get_8_to_14_incident(self):
return self._8_to_14_incidents
def get_monthly_incident(self):
return self._monthly_incidents
def get_daily_total(self):
return self._daily_total
def get_weekly_total(self):
return self._weekly_total
def get_yearly_total(self):
return self._yearly_total
def get_weekly_resolved(self):
return self._weekly_resolved
def get_wip_total(self):
return self._wip_total
def get_on_hold_total(self):
return self._on_hold_total
def get_p1_sla_average(self):
if self._sla_tracker['P1 - Critical']['Total'] == 0:
return 'Not enough data.'
return self._sla_tracker['P1 - Critical']['time'] / self._sla_tracker['P1 - Critical']['Total']
def get_p2_sla_average(self):
if self._sla_tracker['P2 - High']['Total'] == 0:
return 'Not enough data.'
return self._sla_tracker['P2 - High']['time'] / self._sla_tracker['P2 - High']['Total']
def get_p3_sla_average(self):
if self._sla_tracker['P3 - Medium']['Total'] == 0:
return 'Not enough data.'
return self._sla_tracker['P3 - Medium']['time'] / self._sla_tracker['P3 - Medium']['Total']
def get_p4_sla_average(self):
if self._sla_tracker['P4 - Low']['Total'] == 0:
return 'Not enough data.'
return self._sla_tracker['P4 - Low']['time'] / self._sla_tracker['P4 - Low']['Total']
if __name__ == "__main__":
CSVTransform('incident.csv')

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incident.csv Normal file
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number,location,state,ci,priority,short_description,description,assignment_group,assigned_to,sys_created_on,resolved_at
1000,Pennsylvania Ave,Resolved,Connectivity iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-11-05 10:46:28 AM,2025-11-06 02:51:24 AM
1007,Santa Monica Blvd,On Hold,Connectivity iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-11-05 10:04:26 AM,
1014,Park Ave,Resolved,Receipt Printer,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-11-05 04:08:04 AM,2025-11-05 08:28:12 PM
1021,Pennsylvania Ave,On Hold,Card Reader Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-11-04 05:01:51 PM,
1028,LAX,Work in Progress,Printer Android,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-11-03 08:23:47 PM,
1035,Lombard St,Cancelled,Printer iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-11-03 09:08:02 AM,2025-11-03 03:58:50 PM
1042,Broadway,Cancelled,Menu Issue iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-11-02 10:05:49 AM,2025-11-03 01:50:16 AM
1049,Pennsylvania Ave,Work in Progress,Card Reader iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-11-01 10:56:30 PM,
1056,Pennsylvania Ave,Resolved,New Issue,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-11-01 09:39:10 PM,2025-11-02 08:38:26 PM
1063,DEN,Work in Progress,Cash Drawer iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-11-01 09:11:02 PM,
1070,MIA,Work in Progress,Order Accuracy Issue,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-11-01 04:38:30 PM,
1077,Market St,Work in Progress,Receipt Printer,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-11-01 03:05:37 PM,
1084,Wall St,Work in Progress,Card Reader Android,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-31 08:09:00 PM,
1091,Miccosukee Rd,Cancelled,Printer iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-31 01:49:49 PM,2025-11-01 08:34:36 AM
1098,Lombard St,Work in Progress,Printer iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-30 03:03:17 PM,
1105,LAX,Cancelled,POS Hardware iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-29 11:37:21 PM,2025-10-30 09:02:46 PM
1112,Washington Ave,Cancelled,New Issue,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-29 03:01:36 AM,2025-10-30 01:21:56 AM
1119,Broadway,On Hold,New Issues iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-28 01:33:51 PM,
1126,MIA,On Hold,POS Hardware Android,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-27 11:25:44 PM,
1133,Miccosukee Rd,Cancelled,POS Hardware Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-27 07:34:08 AM,2025-10-28 04:37:44 AM
1140,DFW,On Hold,Menu Issue iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-27 02:02:08 AM,
1147,LAX,Resolved,Card Reader Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-26 11:28:51 AM,2025-10-27 02:48:58 AM
1154,Broadway,On Hold,New Issues iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-26 08:39:26 AM,
1161,DEN,On Hold,Configuration Issue,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-26 07:54:24 AM,
1168,Magnolia Blvd,Cancelled,POS Hardware iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-25 11:12:30 PM,2025-10-26 07:39:44 PM
1175,Abbey Road,Cancelled,Configuration Issue,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-25 04:30:52 PM,2025-10-26 05:50:59 AM
1182,Santa Monica Blvd,Resolved,POS Hardware iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-25 07:15:57 AM,2025-10-25 07:48:49 AM
1189,Magnolia Blvd,Cancelled,Sticky Printer,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-24 10:35:04 PM,2025-10-25 06:56:42 AM
1196,Bourbon St,Resolved,Printer Android,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-24 01:55:49 AM,2025-10-24 09:40:55 AM
1203,LAX,Resolved,Connectivity Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-23 04:30:47 AM,2025-10-23 08:39:08 AM
1210,Pennsylvania Ave,On Hold,Order Accuracy Issue,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-22 09:22:12 AM,
1217,Broadway,On Hold,Printer iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-22 08:03:35 AM,
1224,Canal St,On Hold,Menu Issue iOS,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-22 05:15:08 AM,
1231,Market St,Resolved,Cash Drawer iOS,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-21 04:57:03 PM,2025-10-22 09:27:00 AM
1238,Market St,Cancelled,Printer iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-21 06:42:07 AM,2025-10-21 08:50:27 PM
1245,MIA,Resolved,Connectivity iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-20 11:19:05 PM,2025-10-21 12:22:33 PM
1252,Abbey Road,Cancelled,Connectivity iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-20 10:12:08 PM,2025-10-21 07:10:39 PM
1259,Broadway,Resolved,Connectivity Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-20 08:27:40 AM,2025-10-20 09:56:48 PM
1266,Park Ave,On Hold,Card Reader iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-20 07:05:36 AM,
1273,Bourbon St,Cancelled,Receipt Printer,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-19 09:54:11 PM,2025-10-20 09:09:28 AM
1280,Broadway,Cancelled,POS Hardware iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-19 07:02:49 PM,2025-10-20 12:32:45 PM
1287,Pennsylvania Ave,Resolved,Receipt Printer,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-19 10:19:40 AM,2025-10-20 09:21:52 AM
1294,Miccosukee Rd,On Hold,Cash Drawer Android,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-19 01:00:56 AM,
1301,Park Ave,Cancelled,New Issue,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-18 10:03:44 PM,2025-10-19 04:20:58 AM
1308,Park Ave,Resolved,Sticky Printer,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-18 10:57:09 AM,2025-10-18 07:53:12 PM
1315,Los Vegas Strip,Cancelled,POS Hardware Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-18 08:30:29 AM,2025-10-18 12:30:13 PM
1322,Los Vegas Strip,Cancelled,Connectivity iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-17 11:47:05 PM,2025-10-18 08:42:37 PM
1329,Abbey Road,Cancelled,Card Reader iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-17 09:42:37 AM,2025-10-18 03:50:16 AM
1336,LAX,Resolved,Receipt Printer,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-16 11:15:18 AM,2025-10-17 02:16:53 AM
1343,DFW,Cancelled,Receipt Printer,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-16 06:46:29 AM,2025-10-16 02:59:19 PM
1350,Broadway,Resolved,Menu Issue Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-15 10:48:56 PM,2025-10-16 05:07:18 PM
1357,Market St,Resolved,Sticky Printer,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-15 02:32:52 AM,2025-10-15 08:30:23 AM
1364,Market St,Resolved,Bump Bar,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-14 09:35:50 AM,2025-10-14 11:29:56 AM
1371,Wall St,Cancelled,Card Reader Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-13 11:04:40 AM,2025-10-13 04:16:01 PM
1378,Miccosukee Rd,Cancelled,KPS Hardware,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-12 09:52:38 PM,2025-10-13 11:30:24 AM
1385,DEN,Cancelled,KPS Hardware,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-12 11:20:15 AM,2025-10-12 03:33:48 PM
1392,Park Ave,Resolved,New Issues Android,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-12 09:31:09 AM,2025-10-12 09:24:47 PM
1399,MIA,Cancelled,Configuration Issue,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-11 07:17:06 PM,2025-10-12 04:17:58 PM
1406,Bourbon St,Resolved,Order Accuracy Issue,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-11 10:38:41 AM,2025-10-12 08:10:02 AM
1413,Pennsylvania Ave,Cancelled,POS Hardware iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-10 05:02:12 PM,2025-10-11 12:12:28 AM
1420,Los Vegas Strip,Cancelled,New Issue,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-09 05:42:15 PM,2025-10-09 05:42:36 PM
1427,DEN,Resolved,Menu Issue Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-09 04:02:48 AM,2025-10-09 08:03:59 PM
1434,Canal St,Cancelled,KPS Hardware,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-08 10:58:01 PM,2025-10-09 11:50:46 AM
1441,Magnolia Blvd,Cancelled,New Issues Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-08 01:12:50 PM,2025-10-09 02:21:07 AM
1448,Canal St,Cancelled,New Issues iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-07 05:57:56 PM,2025-10-08 10:24:17 AM
1455,Los Vegas Strip,Resolved,Sticky Printer,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-07 04:39:07 PM,2025-10-08 06:16:49 AM
1462,Market St,Cancelled,Cash Drawer iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-07 02:10:53 AM,2025-10-07 11:05:29 PM
1469,LAX,Cancelled,Connectivity Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-06 10:55:52 AM,2025-10-06 03:25:44 PM
1476,Market St,Cancelled,Card Reader Android,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-06 08:14:22 AM,2025-10-07 05:19:17 AM
1483,Magnolia Blvd,Cancelled,Connectivity iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-05 01:23:12 PM,2025-10-06 01:00:15 PM
1490,DFW,Cancelled,Configuration Issue,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-04 03:29:25 PM,2025-10-04 04:51:27 PM
1497,Broadway,Resolved,Connectivity Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-04 01:04:19 PM,2025-10-04 02:46:00 PM
1504,Los Vegas Strip,Cancelled,Sticky Printer,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-03 05:17:54 PM,2025-10-04 05:44:13 AM
1511,DFW,Cancelled,Cash Drawer iOS,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-03 06:05:22 AM,2025-10-03 03:51:22 PM
1518,Wall St,Cancelled,Receipt Printer,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-03 04:53:13 AM,2025-10-03 01:45:20 PM
1525,MIA,Cancelled,Menu Issue Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-02 09:54:22 AM,2025-10-02 03:29:24 PM
1532,Baker St,Cancelled,Card Reader iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-01 06:38:19 PM,2025-10-02 07:12:00 AM
1539,Market St,Resolved,Card Reader Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-01 02:18:42 AM,2025-10-01 10:13:19 AM
1546,DEN,Resolved,Connectivity Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-09-30 06:22:03 AM,2025-10-01 12:04:45 AM
1553,Wall St,Cancelled,KPS Hardware,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-09-29 12:32:43 PM,2025-09-30 09:08:59 AM
1560,Bourbon St,Resolved,Printer Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-09-28 11:00:38 PM,2025-09-29 12:23:34 AM
1567,Canal St,Resolved,Sticky Printer,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-28 04:43:49 PM,2025-09-29 07:54:52 AM
1574,Abbey Road,Cancelled,KPS Hardware,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-09-27 05:11:58 PM,2025-09-27 07:58:17 PM
1581,Canal St,Resolved,Cash Drawer Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-09-27 10:49:08 AM,2025-09-28 03:19:31 AM
1588,Los Vegas Strip,Resolved,New Issues iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-09-26 11:21:24 PM,2025-09-27 01:47:21 AM
1595,DEN,Resolved,Menu Issue iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-26 09:14:18 PM,2025-09-27 02:00:50 AM
1602,Los Vegas Strip,Resolved,POS Hardware Android,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-09-26 03:49:50 AM,2025-09-26 03:52:48 AM
1609,Washington Ave,Cancelled,Configuration Issue,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-09-25 06:01:03 AM,2025-09-25 12:14:44 PM
1616,LAX,Resolved,Sticky Printer,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-09-24 07:30:15 AM,2025-09-25 02:46:26 AM
1623,LAX,Cancelled,Card Reader Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-09-23 09:26:34 AM,2025-09-24 06:12:10 AM
1630,DFW,Cancelled,Menu Issue iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-22 09:36:55 AM,2025-09-22 12:44:40 PM
1637,Canal St,Resolved,Connectivity iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-09-21 11:54:05 PM,2025-09-22 12:04:50 AM
1644,Santa Monica Blvd,Resolved,Menu Issue Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-21 09:48:56 AM,2025-09-22 01:50:13 AM
1651,Park Ave,Resolved,Menu Issue Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-09-20 11:07:58 PM,2025-09-21 09:46:15 PM
1658,Baker St,Resolved,New Issues iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-09-20 02:54:42 PM,2025-09-20 04:12:09 PM
1665,Magnolia Blvd,Cancelled,New Issue,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-09-20 12:20:33 PM,2025-09-20 02:55:21 PM
1672,DEN,Cancelled,New Issues iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-09-19 04:09:02 PM,2025-09-20 10:25:52 AM
1679,Fifth Ave,Resolved,Cash Drawer iOS,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-18 04:39:33 PM,2025-09-19 03:36:26 AM
1686,Fifth Ave,Resolved,Menu Issue iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-17 07:15:49 PM,2025-09-17 10:28:11 PM
1693,Wall St,Cancelled,New Issues Android,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-16 07:58:58 PM,2025-09-16 11:38:20 PM
1 number location state ci priority short_description description assignment_group assigned_to sys_created_on resolved_at
2 1000 Pennsylvania Ave Resolved Connectivity iOS P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-11-05 10:46:28 AM 2025-11-06 02:51:24 AM
3 1007 Santa Monica Blvd On Hold Connectivity iOS P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Kevin Von Stork 2025-11-05 10:04:26 AM
4 1014 Park Ave Resolved Receipt Printer P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-11-05 04:08:04 AM 2025-11-05 08:28:12 PM
5 1021 Pennsylvania Ave On Hold Card Reader Android P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-11-04 05:01:51 PM
6 1028 LAX Work in Progress Printer Android P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-11-03 08:23:47 PM
7 1035 Lombard St Cancelled Printer iOS P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-11-03 09:08:02 AM 2025-11-03 03:58:50 PM
8 1042 Broadway Cancelled Menu Issue iOS P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-11-02 10:05:49 AM 2025-11-03 01:50:16 AM
9 1049 Pennsylvania Ave Work in Progress Card Reader iOS P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-11-01 10:56:30 PM
10 1056 Pennsylvania Ave Resolved New Issue P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-11-01 09:39:10 PM 2025-11-02 08:38:26 PM
11 1063 DEN Work in Progress Cash Drawer iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-11-01 09:11:02 PM
12 1070 MIA Work in Progress Order Accuracy Issue P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-11-01 04:38:30 PM
13 1077 Market St Work in Progress Receipt Printer P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-11-01 03:05:37 PM
14 1084 Wall St Work in Progress Card Reader Android P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-10-31 08:09:00 PM
15 1091 Miccosukee Rd Cancelled Printer iOS P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-10-31 01:49:49 PM 2025-11-01 08:34:36 AM
16 1098 Lombard St Work in Progress Printer iOS P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-10-30 03:03:17 PM
17 1105 LAX Cancelled POS Hardware iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-10-29 11:37:21 PM 2025-10-30 09:02:46 PM
18 1112 Washington Ave Cancelled New Issue P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-10-29 03:01:36 AM 2025-10-30 01:21:56 AM
19 1119 Broadway On Hold New Issues iOS P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-10-28 01:33:51 PM
20 1126 MIA On Hold POS Hardware Android P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-10-27 11:25:44 PM
21 1133 Miccosukee Rd Cancelled POS Hardware Android P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-10-27 07:34:08 AM 2025-10-28 04:37:44 AM
22 1140 DFW On Hold Menu Issue iOS P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-10-27 02:02:08 AM
23 1147 LAX Resolved Card Reader Android P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-26 11:28:51 AM 2025-10-27 02:48:58 AM
24 1154 Broadway On Hold New Issues iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-10-26 08:39:26 AM
25 1161 DEN On Hold Configuration Issue P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-10-26 07:54:24 AM
26 1168 Magnolia Blvd Cancelled POS Hardware iOS P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-10-25 11:12:30 PM 2025-10-26 07:39:44 PM
27 1175 Abbey Road Cancelled Configuration Issue P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-25 04:30:52 PM 2025-10-26 05:50:59 AM
28 1182 Santa Monica Blvd Resolved POS Hardware iOS P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-10-25 07:15:57 AM 2025-10-25 07:48:49 AM
29 1189 Magnolia Blvd Cancelled Sticky Printer P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-10-24 10:35:04 PM 2025-10-25 06:56:42 AM
30 1196 Bourbon St Resolved Printer Android P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-24 01:55:49 AM 2025-10-24 09:40:55 AM
31 1203 LAX Resolved Connectivity Android P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Kevin Von Stork 2025-10-23 04:30:47 AM 2025-10-23 08:39:08 AM
32 1210 Pennsylvania Ave On Hold Order Accuracy Issue P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-22 09:22:12 AM
33 1217 Broadway On Hold Printer iOS P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-10-22 08:03:35 AM
34 1224 Canal St On Hold Menu Issue iOS P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Kevin Von Stork 2025-10-22 05:15:08 AM
35 1231 Market St Resolved Cash Drawer iOS P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-21 04:57:03 PM 2025-10-22 09:27:00 AM
36 1238 Market St Cancelled Printer iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-10-21 06:42:07 AM 2025-10-21 08:50:27 PM
37 1245 MIA Resolved Connectivity iOS P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Kevin Von Stork 2025-10-20 11:19:05 PM 2025-10-21 12:22:33 PM
38 1252 Abbey Road Cancelled Connectivity iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-20 10:12:08 PM 2025-10-21 07:10:39 PM
39 1259 Broadway Resolved Connectivity Android P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-10-20 08:27:40 AM 2025-10-20 09:56:48 PM
40 1266 Park Ave On Hold Card Reader iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Kevin Von Stork 2025-10-20 07:05:36 AM
41 1273 Bourbon St Cancelled Receipt Printer P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-10-19 09:54:11 PM 2025-10-20 09:09:28 AM
42 1280 Broadway Cancelled POS Hardware iOS P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-10-19 07:02:49 PM 2025-10-20 12:32:45 PM
43 1287 Pennsylvania Ave Resolved Receipt Printer P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Kevin Von Stork 2025-10-19 10:19:40 AM 2025-10-20 09:21:52 AM
44 1294 Miccosukee Rd On Hold Cash Drawer Android P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Kevin Von Stork 2025-10-19 01:00:56 AM
45 1301 Park Ave Cancelled New Issue P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Kevin Von Stork 2025-10-18 10:03:44 PM 2025-10-19 04:20:58 AM
46 1308 Park Ave Resolved Sticky Printer P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-10-18 10:57:09 AM 2025-10-18 07:53:12 PM
47 1315 Los Vegas Strip Cancelled POS Hardware Android P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-10-18 08:30:29 AM 2025-10-18 12:30:13 PM
48 1322 Los Vegas Strip Cancelled Connectivity iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-17 11:47:05 PM 2025-10-18 08:42:37 PM
49 1329 Abbey Road Cancelled Card Reader iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-10-17 09:42:37 AM 2025-10-18 03:50:16 AM
50 1336 LAX Resolved Receipt Printer P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-10-16 11:15:18 AM 2025-10-17 02:16:53 AM
51 1343 DFW Cancelled Receipt Printer P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-10-16 06:46:29 AM 2025-10-16 02:59:19 PM
52 1350 Broadway Resolved Menu Issue Android P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-15 10:48:56 PM 2025-10-16 05:07:18 PM
53 1357 Market St Resolved Sticky Printer P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-10-15 02:32:52 AM 2025-10-15 08:30:23 AM
54 1364 Market St Resolved Bump Bar P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Kevin Von Stork 2025-10-14 09:35:50 AM 2025-10-14 11:29:56 AM
55 1371 Wall St Cancelled Card Reader Android P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-10-13 11:04:40 AM 2025-10-13 04:16:01 PM
56 1378 Miccosukee Rd Cancelled KPS Hardware P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-10-12 09:52:38 PM 2025-10-13 11:30:24 AM
57 1385 DEN Cancelled KPS Hardware P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-12 11:20:15 AM 2025-10-12 03:33:48 PM
58 1392 Park Ave Resolved New Issues Android P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-12 09:31:09 AM 2025-10-12 09:24:47 PM
59 1399 MIA Cancelled Configuration Issue P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Kevin Von Stork 2025-10-11 07:17:06 PM 2025-10-12 04:17:58 PM
60 1406 Bourbon St Resolved Order Accuracy Issue P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-10-11 10:38:41 AM 2025-10-12 08:10:02 AM
61 1413 Pennsylvania Ave Cancelled POS Hardware iOS P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-10 05:02:12 PM 2025-10-11 12:12:28 AM
62 1420 Los Vegas Strip Cancelled New Issue P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-09 05:42:15 PM 2025-10-09 05:42:36 PM
63 1427 DEN Resolved Menu Issue Android P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-09 04:02:48 AM 2025-10-09 08:03:59 PM
64 1434 Canal St Cancelled KPS Hardware P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-10-08 10:58:01 PM 2025-10-09 11:50:46 AM
65 1441 Magnolia Blvd Cancelled New Issues Android P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-10-08 01:12:50 PM 2025-10-09 02:21:07 AM
66 1448 Canal St Cancelled New Issues iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-10-07 05:57:56 PM 2025-10-08 10:24:17 AM
67 1455 Los Vegas Strip Resolved Sticky Printer P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-10-07 04:39:07 PM 2025-10-08 06:16:49 AM
68 1462 Market St Cancelled Cash Drawer iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-10-07 02:10:53 AM 2025-10-07 11:05:29 PM
69 1469 LAX Cancelled Connectivity Android P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-10-06 10:55:52 AM 2025-10-06 03:25:44 PM
70 1476 Market St Cancelled Card Reader Android P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-10-06 08:14:22 AM 2025-10-07 05:19:17 AM
71 1483 Magnolia Blvd Cancelled Connectivity iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-10-05 01:23:12 PM 2025-10-06 01:00:15 PM
72 1490 DFW Cancelled Configuration Issue P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-04 03:29:25 PM 2025-10-04 04:51:27 PM
73 1497 Broadway Resolved Connectivity Android P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-10-04 01:04:19 PM 2025-10-04 02:46:00 PM
74 1504 Los Vegas Strip Cancelled Sticky Printer P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-10-03 05:17:54 PM 2025-10-04 05:44:13 AM
75 1511 DFW Cancelled Cash Drawer iOS P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-10-03 06:05:22 AM 2025-10-03 03:51:22 PM
76 1518 Wall St Cancelled Receipt Printer P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-10-03 04:53:13 AM 2025-10-03 01:45:20 PM
77 1525 MIA Cancelled Menu Issue Android P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-10-02 09:54:22 AM 2025-10-02 03:29:24 PM
78 1532 Baker St Cancelled Card Reader iOS P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Jacob Yero 2025-10-01 06:38:19 PM 2025-10-02 07:12:00 AM
79 1539 Market St Resolved Card Reader Android P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-10-01 02:18:42 AM 2025-10-01 10:13:19 AM
80 1546 DEN Resolved Connectivity Android P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-09-30 06:22:03 AM 2025-10-01 12:04:45 AM
81 1553 Wall St Cancelled KPS Hardware P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-09-29 12:32:43 PM 2025-09-30 09:08:59 AM
82 1560 Bourbon St Resolved Printer Android P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Michelle Crawford 2025-09-28 11:00:38 PM 2025-09-29 12:23:34 AM
83 1567 Canal St Resolved Sticky Printer P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-09-28 04:43:49 PM 2025-09-29 07:54:52 AM
84 1574 Abbey Road Cancelled KPS Hardware P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-09-27 05:11:58 PM 2025-09-27 07:58:17 PM
85 1581 Canal St Resolved Cash Drawer Android P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-09-27 10:49:08 AM 2025-09-28 03:19:31 AM
86 1588 Los Vegas Strip Resolved New Issues iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-09-26 11:21:24 PM 2025-09-27 01:47:21 AM
87 1595 DEN Resolved Menu Issue iOS P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-09-26 09:14:18 PM 2025-09-27 02:00:50 AM
88 1602 Los Vegas Strip Resolved POS Hardware Android P2 - High Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-09-26 03:49:50 AM 2025-09-26 03:52:48 AM
89 1609 Washington Ave Cancelled Configuration Issue P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Kevin Von Stork 2025-09-25 06:01:03 AM 2025-09-25 12:14:44 PM
90 1616 LAX Resolved Sticky Printer P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L4 Nick Kalar 2025-09-24 07:30:15 AM 2025-09-25 02:46:26 AM
91 1623 LAX Cancelled Card Reader Android P3 - Medium Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Kevin Von Stork 2025-09-23 09:26:34 AM 2025-09-24 06:12:10 AM
92 1630 DFW Cancelled Menu Issue iOS P1 - Critical Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Jeff Singleton 2025-09-22 09:36:55 AM 2025-09-22 12:44:40 PM
93 1637 Canal St Resolved Connectivity iOS P4 - Low Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Managed Support L3 Adam Lee 2025-09-21 11:54:05 PM 2025-09-22 12:04:50 AM
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import pandas as pd
import xlsxwriter
# Just a few functions to help with Pandas
def set_data_frame_transposed(passed_data):
df_data = pd.DataFrame(data=passed_data)
df_data = df_data.T
(col, row) = df_data.shape
return (df_data, col, row)
def set_data_frame(passed_data):
df_data = pd.DataFrame(data=passed_data)
(col, row) = df_data.shape
return (df_data, col, row)
def make_bar_chart(workbook, title, series_length, series_height, start_row, start_col):
end_row = (series_height + start_row - 1)
chart = workbook.add_chart({'type': 'column'})
chart.set_title({'name': f'{title}'})
for series in range(series_length):
chart.add_series({
'name': ['Tables', start_row-1, start_col+series],
'categories': ['Tables', start_row, start_col-1, end_row, start_col-1],
'values': ['Tables', start_row, start_col+series, end_row, start_col+series],
})
chart.set_size({'x_scale': 1.5, 'y_scale': 1.5})
return chart
def make_pie_chart(workbook, title, series_length, series_height, start_row, start_col):
end_row = (series_height + start_row - 1)
chart = workbook.add_chart({'type': 'pie'})
chart.set_title({'name': f'{title}'})
for series in range(series_length):
chart.add_series({
'name': ['Tables', start_row-1, start_col+series],
'categories': ['Tables', start_row, start_col-1, end_row, start_col-1],
'values': ['Tables', start_row, start_col+series, end_row, start_col+series],
'data_labels': {'category': True},
})
chart.set_size({'x_scale': 1.5, 'y_scale': 1.5})
return chart

4
requirements.txt Normal file
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pandas
openpyxl
xlsxwriter
jinja2

257
transform.py Normal file
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import csv
import pandas as pd
import xlsxwriter
import csv_transformer as csv_t
import pandas_helper as ph
def get_letter_from_col(col):
# Excel uses capital English characters for it's columns.
# To simplify finding it, we can mod the index with 26 and
# return the indexed character as done below.
# NOTE: Creaks after index 701.
alphabet = 'ABCDEFGHIJKLMNOPQRSTUVWXYZ'
result = ''
if col > 25:
result += alphabet[(col // 26)-1 % 26]
result += alphabet[col % 26]
return result
def make_and_insert_title_box(text, row_offset = 0, col_offset = 0):
global title_row
global title_col
title_options = {
'height': 40,
'width': 360,
'fill': {'color': '#D3D3D3'},
'align': {'vertical': 'middle', 'horizontal': 'center'},
'font': {'bold': True, 'underline': True, 'size': 16}
}
title_row += row_offset
title_col += col_offset
worksheet_charts.insert_textbox(title_row, title_col, text, title_options)
def make_and_insert_body_box(text, row_offset = 0, col_offset = 0, font_size = 125):
global body_row
global body_col
body_options = {
'height': 178,
'width' : 360,
'align' : {'vertical': 'middle', 'horizontal': 'center'},
'font' : {'size': font_size},
}
body_row += row_offset
body_col += col_offset
worksheet_charts.insert_textbox(body_row, body_col, text, body_options)
if __name__ == '__main__':
###### Process Row CSV ######
raw_data = csv_t.CSVTransform('incident.csv')
###### Time Based Counters ######
(df_p_d_count, pd_col, pd_row) = ph.set_data_frame_transposed(raw_data.get_priority_daily_counters())
(df_p_w_count, pw_col, pw_row) = ph.set_data_frame_transposed(raw_data.get_priority_weekly_counters())
(df_p_lw_count, plw_col, plw_row) = ph.set_data_frame_transposed(raw_data.get_priority_rolling_week_counters())
(df_p_m_count, pm_col, pm_row) = ph.set_data_frame_transposed(raw_data.get_priority_monthly_counters())
###### New Activation Location Incident Counters ######
(df_na_p_count, nap_col, nap_row) = ph.set_data_frame_transposed(raw_data.get_na_priority_counter())
(df_na_ci_count, naci_col, naci_row) = ph.set_data_frame_transposed(raw_data.get_na_ci_counter())
###### Category Counters ######
(df_se_count, df_se_col, df_se_row) = ph.set_data_frame(raw_data.get_se_counter())
(df_loc_count, df_loc_col, df_loc_row) = ph.set_data_frame(raw_data.get_location_counter())
(df_ci_count, df_ci_col, df_ci_row) = ph.set_data_frame(raw_data.get_ci_counter())
(df_na_count, df_na_col, df_na_row) = ph.set_data_frame(raw_data.get_new_activations_counter())
###### Time Based Incident Data ######
(df_daily_incidents, _, _) = ph.set_data_frame(raw_data.get_daily_incident())
if not df_daily_incidents.empty:
df_daily_incidents = df_daily_incidents.set_index('number')
(df_weekly_incidents, _, _) = ph.set_data_frame(raw_data.get_weekly_incident())
if not df_weekly_incidents.empty:
df_weekly_incidents = df_weekly_incidents.set_index('number')
(df_8_to_14_incidents, _, _) = ph.set_data_frame(raw_data.get_8_to_14_incident())
if not df_8_to_14_incidents.empty:
df_8_to_14_incidents = df_8_to_14_incidents.set_index('number')
(df_monthly_incidents, _, _) = ph.set_data_frame(raw_data.get_monthly_incident())
if not df_monthly_incidents.empty:
df_monthly_incidents = df_monthly_incidents.set_index('number')
with open('incident.csv', newline='', encoding='cp1252') as csvfile:
df_raw_data = pd.DataFrame(data=csv.DictReader(csvfile))
df_raw_data = df_raw_data.set_index('number')
with pd.ExcelWriter(f'./outputs/Incident_Report_{raw_data._today}.xlsx', engine='xlsxwriter') as writer:
workbook = writer.book
bold_text = workbook.add_format({'bold': True})
worksheet_charts = workbook.add_worksheet('Charts')
worksheet_tables = workbook.add_worksheet('Tables')
###### Text Boxes for at-a-glance information
title_row = 1
title_col = 2
body_row = title_row + 2
body_col = title_col
make_and_insert_title_box('New Incidents Logged Today')
make_and_insert_body_box(str(raw_data.get_daily_total()))
make_and_insert_title_box('New Incidents Logged Last 7 Days', col_offset=6)
make_and_insert_body_box(str(raw_data.get_weekly_total()), col_offset=6)
make_and_insert_title_box('New Incidents Logged This Year', col_offset=6)
make_and_insert_body_box(str(raw_data.get_yearly_total()), col_offset=6)
make_and_insert_title_box('P1 Monthly Average Resolved Time', col_offset=6)
make_and_insert_body_box(str(raw_data.get_p1_sla_average()), col_offset=6, font_size=36)
make_and_insert_title_box("P2 Monthly Average Resolved Time", col_offset=6)
make_and_insert_body_box(str(raw_data.get_p2_sla_average()), col_offset=6, font_size=36)
make_and_insert_title_box('Work In Progress Incidents', row_offset=12, col_offset=-24)
make_and_insert_body_box(str(raw_data.get_wip_total()), row_offset=12, col_offset=-24)
make_and_insert_title_box('On Hold Incidents', col_offset=6)
make_and_insert_body_box(str(raw_data.get_on_hold_total()), col_offset=6)
make_and_insert_title_box('Resolved/Closed Last 7 days', col_offset=6)
make_and_insert_body_box(str(raw_data.get_weekly_resolved()), col_offset=6)
make_and_insert_title_box('P3 Monthly Average Resolved Time', col_offset=6)
make_and_insert_body_box(str(raw_data.get_p3_sla_average()), col_offset=6, font_size=36)
make_and_insert_title_box('P4 Monthly Average Resolved Time', col_offset=6)
make_and_insert_body_box(str(raw_data.get_p4_sla_average()), col_offset=6, font_size=36)
##################################
### Start Left 'Tables' Column ###
##### Includes their charts ######
##################################
tables_start_row = 1
tables_start_col = 1
space = 3
col_letter = get_letter_from_col(tables_start_col)
worksheet_tables.write(col_letter + str(tables_start_row), 'Daily Incidents by Priority and Status', bold_text)
df_p_d_count.to_excel(writer, sheet_name='Tables', startrow=tables_start_row, startcol=tables_start_col)
chart = ph.make_bar_chart(workbook, 'Incident Chart - Daily', pd_row,
pd_col, tables_start_row+1, tables_start_col+1)
worksheet_charts.insert_chart(25, 1, chart)
tables_start_row = tables_start_row + pd_row + space
worksheet_tables.write(col_letter + str(tables_start_row),
'Incidents for Last 7 Days by Priority and Status', bold_text)
df_p_w_count.to_excel(writer, sheet_name='Tables', startrow=tables_start_row, startcol=tables_start_col)
chart = ph.make_bar_chart(workbook, 'Incident Chart - Last 7 Days', pw_row,
pw_col, tables_start_row+1, tables_start_col+1)
worksheet_charts.insert_chart(48, 1, chart)
tables_start_row = tables_start_row + pd_row + space
worksheet_tables.write(col_letter + str(tables_start_row),
'Incidents Between 8 and 14 Days by Priority and Status', bold_text)
df_p_lw_count.to_excel(writer, sheet_name='Tables', startrow=tables_start_row, startcol=tables_start_col)
chart = ph.make_bar_chart(workbook, 'Incident Chart - Last 8-14 Days', plw_row,
plw_col, tables_start_row+1, tables_start_col+1)
worksheet_charts.insert_chart(71, 1, chart)
tables_start_row = tables_start_row + pd_row + space
worksheet_tables.write(col_letter + str(tables_start_row), 'Monthly incidents by Priority Count', bold_text)
df_p_m_count.to_excel(writer, sheet_name='Tables', startrow=tables_start_row, startcol=tables_start_col)
chart = ph.make_bar_chart(workbook, 'Incident Chart - Last 8-14 Days', pm_row,
pm_col, tables_start_row+1, tables_start_col+1)
worksheet_charts.insert_chart(91, 1, chart)
tables_start_row = tables_start_row + pd_row + space
worksheet_tables.write(col_letter + str(tables_start_row), 'New Activations Priority Count', bold_text)
df_na_p_count.to_excel(writer, sheet_name='Tables', startrow=tables_start_row, startcol=tables_start_col)
chart = ph.make_bar_chart(workbook, 'New Activation Site - Incident Priority', nap_row,
nap_col, tables_start_row+1, tables_start_col+1)
if chart.series:
worksheet_charts.insert_chart(48, 25, chart)
tables_start_row = tables_start_row + pd_row + space
worksheet_tables.write(col_letter + str(tables_start_row), 'New Activations Platform', bold_text)
df_na_ci_count.to_excel(writer, sheet_name='Tables', startrow=tables_start_row, startcol=tables_start_col)
chart = ph.make_bar_chart(workbook, 'New Activation Site - Incident Platform', nap_row,
nap_col, tables_start_row+1, tables_start_col+1)
if chart.series:
worksheet_charts.insert_chart(71, 25, chart)
################################
### End Left 'Tables' Column ###
################################
####################################
### Start Middle 'Tables' Column ###
###### Includes their charts #######
####################################
tables_start_row = 1
tables_start_col += max(pd_col, pw_col, plw_col, pm_col, nap_col, naci_col) + space
col_letter = get_letter_from_col(tables_start_col)
worksheet_tables.write(col_letter + str(tables_start_row), 'Incident Count By Support Personnel - CY', bold_text)
df_se_count.to_excel(writer, sheet_name='Tables', startrow=tables_start_row, startcol=tables_start_col)
chart = ph.make_bar_chart(workbook, 'Incident Chart - Assignee - CY',
df_se_row, df_se_col, tables_start_row+1, tables_start_col+1)
worksheet_charts.insert_chart(25, 13, chart)
tables_start_row = tables_start_row + df_se_col + space
worksheet_tables.write(col_letter + str(tables_start_row), 'Incident Count By Known Platform', bold_text)
df_ci_count.to_excel(writer, sheet_name='Tables', startrow=tables_start_row, startcol=tables_start_col)
chart = ph.make_bar_chart(workbook, 'Incident Chart - Platform - CY',
df_ci_row, df_ci_col, tables_start_row+1, tables_start_col+1)
worksheet_charts.insert_chart(78, 13, chart)
tables_start_row = tables_start_row + df_ci_col + space
worksheet_tables.write(col_letter + str(tables_start_row), 'Incident Count By New Activation Site', bold_text)
df_na_count.to_excel(writer, sheet_name='Tables', startrow=tables_start_row, startcol=tables_start_col)
chart = ph.make_bar_chart(workbook, 'Incident Chart - New Activations',
df_na_row, df_na_col, tables_start_row+1, tables_start_col+1)
if chart.series:
worksheet_charts.insert_chart(25, 25, chart)
##################################
### End Middle 'Tables' Column ###
##################################
###################################
### Start Right 'Tables' Column ###
###### Includes their charts ######
###################################
tables_start_row = 1
tables_start_col += max(df_se_row, df_ci_row, df_na_row) + space
col_letter = get_letter_from_col(tables_start_col)
worksheet_tables.write(col_letter + str(tables_start_row), 'Incident Count By Location Number - CY', bold_text)
df_loc_count.to_excel(writer, sheet_name='Tables', startrow=tables_start_row, startcol=tables_start_col)
chart = ph.make_pie_chart(workbook, 'Incident Chart - Location Number - CY', df_loc_row, df_loc_col, tables_start_row+1, tables_start_col+1)
worksheet_charts.insert_chart(48, 13, chart)
#################################
### End Right 'Tables' Column ###
#################################
### Extra Sheets ###
df_daily_incidents.to_excel(writer, sheet_name='Daily Incidents', startrow=0, startcol=0)
df_weekly_incidents.to_excel(writer, sheet_name='Last 7 Day Incidents', startrow=0, startcol=0)
df_8_to_14_incidents.to_excel(writer, sheet_name='8 to 14 Day Incidents', startrow=0, startcol=0)
df_monthly_incidents.to_excel(writer, sheet_name='Monthly Incidents', startrow=0, startcol=0)
df_raw_data.to_excel(writer, sheet_name='Raw Data', startrow=0, startcol=0)