diff --git a/README.md b/README.md new file mode 100644 index 0000000..caff6d8 --- /dev/null +++ b/README.md @@ -0,0 +1,19 @@ +## Databricks Incident Analysis + +Refer to https://git.kalar.codes/NickKalar/Incident_Report_Generator for more context. + +After using pure Python and Pandas to create an Excel Spreadsheet to compute analytics for a CSV +file of Support Incidents, I decided that the application I built was too cumbersome and not easily +extendable. It would require a lot of fine tuning, and trial and error to do so much as add a new +table or graph. Using Databricks, most if not all of the same analytics can be created in a simple +and extensible way so that even the least technically savvy can add or manipulate data as needed. + +## How to use +In Databricks, create a catalog named `analytics`, inside that create a schema named `incidents`, +and inside that create a volume named `current`. Upload the CSV file here, or create your own with +the same headers as the file here. + +Once completed, import the notebook and run the first cell to get the majority of the analytical +work down. If the source system can be scheduled to dump a new CSV of incidents into an S3 or +similar storage system, this could be updated to run on the same schedule (offset by a few minutes +or more) and alert stakeholders on success or the developer/admin on failure. \ No newline at end of file diff --git a/incident.csv b/incident.csv new file mode 100644 index 0000000..525e37c --- /dev/null +++ b/incident.csv @@ -0,0 +1,101 @@ +number,location,state,ci,priority,short_description,description,assignment_group,assigned_to,sys_created_on,resolved_at +1000,Pennsylvania Ave,Resolved,Connectivity iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-11-05 10:46:28 AM,2025-11-06 02:51:24 AM +1007,Santa Monica Blvd,On Hold,Connectivity iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-11-05 10:04:26 AM, +1014,Park Ave,Resolved,Receipt Printer,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-11-05 04:08:04 AM,2025-11-05 08:28:12 PM +1021,Pennsylvania Ave,On Hold,Card Reader Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-11-04 05:01:51 PM, +1028,LAX,Work in Progress,Printer Android,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-11-03 08:23:47 PM, +1035,Lombard St,Cancelled,Printer iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-11-03 09:08:02 AM,2025-11-03 03:58:50 PM +1042,Broadway,Cancelled,Menu Issue iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-11-02 10:05:49 AM,2025-11-03 01:50:16 AM +1049,Pennsylvania Ave,Work in Progress,Card Reader iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-11-01 10:56:30 PM, +1056,Pennsylvania Ave,Resolved,New Issue,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-11-01 09:39:10 PM,2025-11-02 08:38:26 PM +1063,DEN,Work in Progress,Cash Drawer iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-11-01 09:11:02 PM, +1070,MIA,Work in Progress,Order Accuracy Issue,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-11-01 04:38:30 PM, +1077,Market St,Work in Progress,Receipt Printer,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-11-01 03:05:37 PM, +1084,Wall St,Work in Progress,Card Reader Android,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-31 08:09:00 PM, +1091,Miccosukee Rd,Cancelled,Printer iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-31 01:49:49 PM,2025-11-01 08:34:36 AM +1098,Lombard St,Work in Progress,Printer iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-30 03:03:17 PM, +1105,LAX,Cancelled,POS Hardware iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-29 11:37:21 PM,2025-10-30 09:02:46 PM +1112,Washington Ave,Cancelled,New Issue,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-29 03:01:36 AM,2025-10-30 01:21:56 AM +1119,Broadway,On Hold,New Issues iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-28 01:33:51 PM, +1126,MIA,On Hold,POS Hardware Android,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-27 11:25:44 PM, +1133,Miccosukee Rd,Cancelled,POS Hardware Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-27 07:34:08 AM,2025-10-28 04:37:44 AM +1140,DFW,On Hold,Menu Issue iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-27 02:02:08 AM, +1147,LAX,Resolved,Card Reader Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-26 11:28:51 AM,2025-10-27 02:48:58 AM +1154,Broadway,On Hold,New Issues iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-26 08:39:26 AM, +1161,DEN,On Hold,Configuration Issue,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-26 07:54:24 AM, +1168,Magnolia Blvd,Cancelled,POS Hardware iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-25 11:12:30 PM,2025-10-26 07:39:44 PM +1175,Abbey Road,Cancelled,Configuration Issue,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-25 04:30:52 PM,2025-10-26 05:50:59 AM +1182,Santa Monica Blvd,Resolved,POS Hardware iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-25 07:15:57 AM,2025-10-25 07:48:49 AM +1189,Magnolia Blvd,Cancelled,Sticky Printer,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-24 10:35:04 PM,2025-10-25 06:56:42 AM +1196,Bourbon St,Resolved,Printer Android,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-24 01:55:49 AM,2025-10-24 09:40:55 AM +1203,LAX,Resolved,Connectivity Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-23 04:30:47 AM,2025-10-23 08:39:08 AM +1210,Pennsylvania Ave,On Hold,Order Accuracy Issue,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-22 09:22:12 AM, +1217,Broadway,On Hold,Printer iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-22 08:03:35 AM, +1224,Canal St,On Hold,Menu Issue iOS,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-22 05:15:08 AM, +1231,Market St,Resolved,Cash Drawer iOS,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-21 04:57:03 PM,2025-10-22 09:27:00 AM +1238,Market St,Cancelled,Printer iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-21 06:42:07 AM,2025-10-21 08:50:27 PM +1245,MIA,Resolved,Connectivity iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-20 11:19:05 PM,2025-10-21 12:22:33 PM +1252,Abbey Road,Cancelled,Connectivity iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-20 10:12:08 PM,2025-10-21 07:10:39 PM +1259,Broadway,Resolved,Connectivity Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-20 08:27:40 AM,2025-10-20 09:56:48 PM +1266,Park Ave,On Hold,Card Reader iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-20 07:05:36 AM, +1273,Bourbon St,Cancelled,Receipt Printer,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-19 09:54:11 PM,2025-10-20 09:09:28 AM +1280,Broadway,Cancelled,POS Hardware iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-19 07:02:49 PM,2025-10-20 12:32:45 PM +1287,Pennsylvania Ave,Resolved,Receipt Printer,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-19 10:19:40 AM,2025-10-20 09:21:52 AM +1294,Miccosukee Rd,On Hold,Cash Drawer Android,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-19 01:00:56 AM, +1301,Park Ave,Cancelled,New Issue,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-18 10:03:44 PM,2025-10-19 04:20:58 AM +1308,Park Ave,Resolved,Sticky Printer,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-18 10:57:09 AM,2025-10-18 07:53:12 PM +1315,Los Vegas Strip,Cancelled,POS Hardware Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-18 08:30:29 AM,2025-10-18 12:30:13 PM +1322,Los Vegas Strip,Cancelled,Connectivity iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-17 11:47:05 PM,2025-10-18 08:42:37 PM +1329,Abbey Road,Cancelled,Card Reader iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-17 09:42:37 AM,2025-10-18 03:50:16 AM +1336,LAX,Resolved,Receipt Printer,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-16 11:15:18 AM,2025-10-17 02:16:53 AM +1343,DFW,Cancelled,Receipt Printer,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-16 06:46:29 AM,2025-10-16 02:59:19 PM +1350,Broadway,Resolved,Menu Issue Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-15 10:48:56 PM,2025-10-16 05:07:18 PM +1357,Market St,Resolved,Sticky Printer,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-15 02:32:52 AM,2025-10-15 08:30:23 AM +1364,Market St,Resolved,Bump Bar,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-14 09:35:50 AM,2025-10-14 11:29:56 AM +1371,Wall St,Cancelled,Card Reader Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-13 11:04:40 AM,2025-10-13 04:16:01 PM +1378,Miccosukee Rd,Cancelled,KPS Hardware,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-12 09:52:38 PM,2025-10-13 11:30:24 AM +1385,DEN,Cancelled,KPS Hardware,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-12 11:20:15 AM,2025-10-12 03:33:48 PM +1392,Park Ave,Resolved,New Issues Android,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-12 09:31:09 AM,2025-10-12 09:24:47 PM +1399,MIA,Cancelled,Configuration Issue,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-10-11 07:17:06 PM,2025-10-12 04:17:58 PM +1406,Bourbon St,Resolved,Order Accuracy Issue,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-11 10:38:41 AM,2025-10-12 08:10:02 AM +1413,Pennsylvania Ave,Cancelled,POS Hardware iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-10 05:02:12 PM,2025-10-11 12:12:28 AM +1420,Los Vegas Strip,Cancelled,New Issue,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-09 05:42:15 PM,2025-10-09 05:42:36 PM +1427,DEN,Resolved,Menu Issue Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-09 04:02:48 AM,2025-10-09 08:03:59 PM +1434,Canal St,Cancelled,KPS Hardware,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-08 10:58:01 PM,2025-10-09 11:50:46 AM +1441,Magnolia Blvd,Cancelled,New Issues Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-08 01:12:50 PM,2025-10-09 02:21:07 AM +1448,Canal St,Cancelled,New Issues iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-07 05:57:56 PM,2025-10-08 10:24:17 AM +1455,Los Vegas Strip,Resolved,Sticky Printer,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-07 04:39:07 PM,2025-10-08 06:16:49 AM +1462,Market St,Cancelled,Cash Drawer iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-07 02:10:53 AM,2025-10-07 11:05:29 PM +1469,LAX,Cancelled,Connectivity Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-06 10:55:52 AM,2025-10-06 03:25:44 PM +1476,Market St,Cancelled,Card Reader Android,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-06 08:14:22 AM,2025-10-07 05:19:17 AM +1483,Magnolia Blvd,Cancelled,Connectivity iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-05 01:23:12 PM,2025-10-06 01:00:15 PM +1490,DFW,Cancelled,Configuration Issue,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-04 03:29:25 PM,2025-10-04 04:51:27 PM +1497,Broadway,Resolved,Connectivity Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-10-04 01:04:19 PM,2025-10-04 02:46:00 PM +1504,Los Vegas Strip,Cancelled,Sticky Printer,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-03 05:17:54 PM,2025-10-04 05:44:13 AM +1511,DFW,Cancelled,Cash Drawer iOS,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-10-03 06:05:22 AM,2025-10-03 03:51:22 PM +1518,Wall St,Cancelled,Receipt Printer,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-03 04:53:13 AM,2025-10-03 01:45:20 PM +1525,MIA,Cancelled,Menu Issue Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-10-02 09:54:22 AM,2025-10-02 03:29:24 PM +1532,Baker St,Cancelled,Card Reader iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-10-01 06:38:19 PM,2025-10-02 07:12:00 AM +1539,Market St,Resolved,Card Reader Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-10-01 02:18:42 AM,2025-10-01 10:13:19 AM +1546,DEN,Resolved,Connectivity Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-09-30 06:22:03 AM,2025-10-01 12:04:45 AM +1553,Wall St,Cancelled,KPS Hardware,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-09-29 12:32:43 PM,2025-09-30 09:08:59 AM +1560,Bourbon St,Resolved,Printer Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-09-28 11:00:38 PM,2025-09-29 12:23:34 AM +1567,Canal St,Resolved,Sticky Printer,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-28 04:43:49 PM,2025-09-29 07:54:52 AM +1574,Abbey Road,Cancelled,KPS Hardware,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-09-27 05:11:58 PM,2025-09-27 07:58:17 PM +1581,Canal St,Resolved,Cash Drawer Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-09-27 10:49:08 AM,2025-09-28 03:19:31 AM +1588,Los Vegas Strip,Resolved,New Issues iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-09-26 11:21:24 PM,2025-09-27 01:47:21 AM +1595,DEN,Resolved,Menu Issue iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-26 09:14:18 PM,2025-09-27 02:00:50 AM +1602,Los Vegas Strip,Resolved,POS Hardware Android,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-09-26 03:49:50 AM,2025-09-26 03:52:48 AM +1609,Washington Ave,Cancelled,Configuration Issue,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-09-25 06:01:03 AM,2025-09-25 12:14:44 PM +1616,LAX,Resolved,Sticky Printer,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-09-24 07:30:15 AM,2025-09-25 02:46:26 AM +1623,LAX,Cancelled,Card Reader Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Kevin Von Stork,2025-09-23 09:26:34 AM,2025-09-24 06:12:10 AM +1630,DFW,Cancelled,Menu Issue iOS,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-22 09:36:55 AM,2025-09-22 12:44:40 PM +1637,Canal St,Resolved,Connectivity iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Adam Lee,2025-09-21 11:54:05 PM,2025-09-22 12:04:50 AM +1644,Santa Monica Blvd,Resolved,Menu Issue Android,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-21 09:48:56 AM,2025-09-22 01:50:13 AM +1651,Park Ave,Resolved,Menu Issue Android,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-09-20 11:07:58 PM,2025-09-21 09:46:15 PM +1658,Baker St,Resolved,New Issues iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Jacob Yero,2025-09-20 02:54:42 PM,2025-09-20 04:12:09 PM +1665,Magnolia Blvd,Cancelled,New Issue,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Michelle Crawford,2025-09-20 12:20:33 PM,2025-09-20 02:55:21 PM +1672,DEN,Cancelled,New Issues iOS,P3 - Medium,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L4,Nick Kalar,2025-09-19 04:09:02 PM,2025-09-20 10:25:52 AM +1679,Fifth Ave,Resolved,Cash Drawer iOS,P2 - High,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-18 04:39:33 PM,2025-09-19 03:36:26 AM +1686,Fifth Ave,Resolved,Menu Issue iOS,P4 - Low,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-17 07:15:49 PM,2025-09-17 10:28:11 PM +1693,Wall St,Cancelled,New Issues Android,P1 - Critical,Lorem ipsum,"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",Managed Support L3,Jeff Singleton,2025-09-16 07:58:58 PM,2025-09-16 11:38:20 PM \ No newline at end of file