commit ddb0e4c6e3408fa0118f24da966d576ba4e43095
Author: Nicholas Kalar <nick@kalar.codes>
Date:   Thu Nov 13 20:21:23 2025 -0500

    initial test notebook with visualizations

diff --git a/Incident Exploration.ipynb b/Incident Exploration.ipynb
new file mode 100644
index 0000000..1a40828
--- /dev/null
+++ b/Incident Exploration.ipynb	
@@ -0,0 +1,2246 @@
+{
+ "cells": [
+  {
+   "cell_type": "code",
+   "execution_count": 0,
+   "metadata": {
+    "application/vnd.databricks.v1+cell": {
+     "cellMetadata": {
+      "byteLimit": 2048000,
+      "rowLimit": 10000
+     },
+     "inputWidgets": {},
+     "nuid": "5b2cb513-1502-485d-847e-285fb2a59b48",
+     "showTitle": false,
+     "tableResultSettingsMap": {
+      "0": {
+       "dataGridStateBlob": "{\"version\":1,\"tableState\":{\"columnPinning\":{\"left\":[\"#row_number#\"],\"right\":[]},\"columnSizing\":{\"ci\":147},\"columnVisibility\":{}},\"settings\":{\"columns\":{}},\"syncTimestamp\":1763082393761}",
+       "filterBlob": null,
+       "queryPlanFiltersBlob": null,
+       "tableResultIndex": 0
+      }
+     },
+     "title": ""
+    }
+   },
+   "outputs": [
+    {
+     "output_type": "display_data",
+     "data": {
+      "text/html": [
+       "<style scoped>\n",
+       "  .table-result-container {\n",
+       "    max-height: 300px;\n",
+       "    overflow: auto;\n",
+       "  }\n",
+       "  table, th, td {\n",
+       "    border: 1px solid black;\n",
+       "    border-collapse: collapse;\n",
+       "  }\n",
+       "  th, td {\n",
+       "    padding: 5px;\n",
+       "  }\n",
+       "  th {\n",
+       "    text-align: left;\n",
+       "  }\n",
+       "</style><div class='table-result-container'><table class='table-result'><thead style='background-color: white'><tr><th>number</th><th>location</th><th>state</th><th>ci</th><th>priority</th><th>short_description</th><th>description</th><th>assignment_group</th><th>assigned_to</th><th>sys_created_on</th><th>resolved_at</th></tr></thead><tbody><tr><td>1000</td><td>Madison Ave</td><td>Cancelled</td><td>New Issue</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-11-13 07:32:56 PM</td><td>2025-11-13 11:51:30 PM</td></tr><tr><td>1007</td><td>Fifth Ave</td><td>Cancelled</td><td>New Issue</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-11-13 08:08:37 AM</td><td>2025-11-13 05:10:10 PM</td></tr><tr><td>1014</td><td>Bourbon St</td><td>On Hold</td><td>Cash Drawer iOS</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-11-13 04:50:06 AM</td><td>null</td></tr><tr><td>1021</td><td>Santa Monica Blvd</td><td>Cancelled</td><td>Card Reader Android</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-11-12 07:13:40 PM</td><td>2025-11-13 07:33:11 AM</td></tr><tr><td>1028</td><td>Park Ave</td><td>Resolved</td><td>Printer iOS</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-11-12 07:31:01 AM</td><td>2025-11-13 04:59:04 AM</td></tr><tr><td>1035</td><td>Miccosukee Rd</td><td>On Hold</td><td>Connectivity iOS</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-11-11 02:29:59 PM</td><td>null</td></tr><tr><td>1042</td><td>Magnolia Blvd</td><td>On Hold</td><td>Menu Issue iOS</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-11-10 02:44:04 PM</td><td>null</td></tr><tr><td>1049</td><td>Canal St</td><td>On Hold</td><td>Receipt Printer</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-11-09 07:04:26 PM</td><td>null</td></tr><tr><td>1056</td><td>Pennsylvania Ave</td><td>Cancelled</td><td>Card Reader Android</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-11-09 08:04:09 AM</td><td>2025-11-10 03:59:51 AM</td></tr><tr><td>1063</td><td>Lombard St</td><td>Resolved</td><td>POS Hardware iOS</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-11-08 08:38:25 AM</td><td>2025-11-09 05:42:33 AM</td></tr><tr><td>1070</td><td>Market St</td><td>Cancelled</td><td>KPS Hardware</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-11-08 06:09:42 AM</td><td>2025-11-09 05:42:00 AM</td></tr><tr><td>1077</td><td>DEN</td><td>Resolved</td><td>Card Reader Android</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-11-07 05:23:24 PM</td><td>2025-11-07 08:46:15 PM</td></tr><tr><td>1084</td><td>DEN</td><td>Cancelled</td><td>Connectivity iOS</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-11-07 09:22:49 AM</td><td>2025-11-07 02:47:01 PM</td></tr><tr><td>1091</td><td>Pennsylvania Ave</td><td>Work In Progress</td><td>Printer iOS</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-11-06 09:49:43 AM</td><td>null</td></tr><tr><td>1098</td><td>Madison Ave</td><td>Work In Progress</td><td>Order Accuracy Issue</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-11-05 12:39:57 PM</td><td>null</td></tr><tr><td>1105</td><td>Canal St</td><td>Resolved</td><td>Sticky Printer</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-11-04 10:57:31 PM</td><td>2025-11-05 02:10:19 AM</td></tr><tr><td>1112</td><td>Baker St</td><td>Cancelled</td><td>Card Reader iOS</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-11-04 01:19:03 PM</td><td>2025-11-05 11:23:28 AM</td></tr><tr><td>1119</td><td>Miccosukee Rd</td><td>Resolved</td><td>Menu Issue Android</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-11-04 12:27:57 AM</td><td>2025-11-05 12:26:15 AM</td></tr><tr><td>1126</td><td>Canal St</td><td>Cancelled</td><td>Menu Issue Android</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-11-03 11:04:48 PM</td><td>2025-11-04 12:40:51 PM</td></tr><tr><td>1133</td><td>Broadway</td><td>Cancelled</td><td>Connectivity Android</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-11-03 06:05:49 AM</td><td>2025-11-04 01:16:54 AM</td></tr><tr><td>1140</td><td>Park Ave</td><td>Cancelled</td><td>Sticky Printer</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-11-02 07:26:49 AM</td><td>2025-11-02 06:37:40 PM</td></tr><tr><td>1147</td><td>Pennsylvania Ave</td><td>Resolved</td><td>Receipt Printer</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-11-01 04:23:39 PM</td><td>2025-11-02 11:50:20 AM</td></tr><tr><td>1154</td><td>Abbey Road</td><td>Resolved</td><td>Printer Android</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-10-31 07:41:46 PM</td><td>2025-10-31 11:45:15 PM</td></tr><tr><td>1161</td><td>Santa Monica Blvd</td><td>Cancelled</td><td>KPS Hardware</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-31 03:18:07 PM</td><td>2025-10-31 09:49:48 PM</td></tr><tr><td>1168</td><td>Broadway</td><td>Cancelled</td><td>New Issue</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-30 11:16:12 PM</td><td>2025-10-31 04:07:22 PM</td></tr><tr><td>1175</td><td>Bourbon St</td><td>Cancelled</td><td>Cash Drawer Android</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-30 05:23:52 AM</td><td>2025-10-30 08:21:55 PM</td></tr><tr><td>1182</td><td>MIA</td><td>Cancelled</td><td>Cash Drawer iOS</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-29 05:59:37 AM</td><td>2025-10-29 06:03:34 PM</td></tr><tr><td>1189</td><td>Canal St</td><td>Resolved</td><td>Card Reader Android</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-10-28 11:16:53 AM</td><td>2025-10-29 04:58:03 AM</td></tr><tr><td>1196</td><td>Santa Monica Blvd</td><td>Cancelled</td><td>KPS Hardware</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-27 12:35:25 PM</td><td>2025-10-28 10:33:36 AM</td></tr><tr><td>1203</td><td>Magnolia Blvd</td><td>Resolved</td><td>Connectivity iOS</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-26 09:57:28 PM</td><td>2025-10-27 07:48:28 AM</td></tr><tr><td>1210</td><td>Baker St</td><td>Cancelled</td><td>Connectivity iOS</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-26 08:45:35 PM</td><td>2025-10-26 10:34:32 PM</td></tr><tr><td>1217</td><td>Broadway</td><td>Cancelled</td><td>Card Reader iOS</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-10-26 03:38:04 AM</td><td>2025-10-26 09:50:10 PM</td></tr><tr><td>1224</td><td>Pennsylvania Ave</td><td>Cancelled</td><td>New Issue</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-25 05:30:25 PM</td><td>2025-10-25 06:07:23 PM</td></tr><tr><td>1231</td><td>Washington Ave</td><td>On Hold</td><td>Cash Drawer Android</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-24 06:12:58 PM</td><td>null</td></tr><tr><td>1238</td><td>Santa Monica Blvd</td><td>On Hold</td><td>Menu Issue iOS</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-24 09:51:59 AM</td><td>null</td></tr><tr><td>1245</td><td>MIA</td><td>On Hold</td><td>Connectivity iOS</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-10-24 09:33:57 AM</td><td>null</td></tr><tr><td>1252</td><td>Pennsylvania Ave</td><td>On Hold</td><td>Connectivity iOS</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-24 04:18:48 AM</td><td>null</td></tr><tr><td>1259</td><td>Los Vegas Strip</td><td>Resolved</td><td>Order Accuracy Issue</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-24 02:08:40 AM</td><td>2025-10-24 01:49:21 PM</td></tr><tr><td>1266</td><td>DEN</td><td>On Hold</td><td>Connectivity Android</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-10-23 08:20:56 PM</td><td>null</td></tr><tr><td>1273</td><td>MIA</td><td>On Hold</td><td>Card Reader iOS</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-10-23 09:06:09 AM</td><td>null</td></tr><tr><td>1280</td><td>Lombard St</td><td>Resolved</td><td>Connectivity iOS</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-10-22 04:14:35 PM</td><td>2025-10-23 12:21:51 PM</td></tr><tr><td>1287</td><td>DFW</td><td>Cancelled</td><td>Printer Android</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-10-22 01:14:02 PM</td><td>2025-10-23 08:03:14 AM</td></tr><tr><td>1294</td><td>Broadway</td><td>Cancelled</td><td>Connectivity Android</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-10-22 10:56:26 AM</td><td>2025-10-23 03:33:02 AM</td></tr><tr><td>1301</td><td>Wall St</td><td>Cancelled</td><td>Configuration Issue</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-22 07:59:54 AM</td><td>2025-10-22 07:43:18 PM</td></tr><tr><td>1308</td><td>Bourbon St</td><td>Resolved</td><td>Connectivity iOS</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-10-21 03:38:28 PM</td><td>2025-10-22 02:22:02 PM</td></tr><tr><td>1315</td><td>Lombard St</td><td>Cancelled</td><td>Receipt Printer</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-21 06:52:45 AM</td><td>2025-10-22 12:22:44 AM</td></tr><tr><td>1322</td><td>Pennsylvania Ave</td><td>On Hold</td><td>Receipt Printer</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-20 11:21:10 PM</td><td>null</td></tr><tr><td>1329</td><td>Wall St</td><td>Resolved</td><td>POS Hardware iOS</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-20 01:46:11 PM</td><td>2025-10-20 06:00:56 PM</td></tr><tr><td>1336</td><td>MIA</td><td>On Hold</td><td>Connectivity iOS</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-20 06:10:30 AM</td><td>null</td></tr><tr><td>1343</td><td>DEN</td><td>Cancelled</td><td>Order Accuracy Issue</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-19 02:04:55 PM</td><td>2025-10-19 03:03:19 PM</td></tr><tr><td>1350</td><td>Los Vegas Strip</td><td>Cancelled</td><td>POS Hardware iOS</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-10-18 08:36:53 PM</td><td>2025-10-19 12:07:24 PM</td></tr><tr><td>1357</td><td>Abbey Road</td><td>Resolved</td><td>Menu Issue Android</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-10-18 05:51:27 PM</td><td>2025-10-19 03:51:01 AM</td></tr><tr><td>1364</td><td>Wall St</td><td>Resolved</td><td>Order Accuracy Issue</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-17 07:48:00 PM</td><td>2025-10-17 10:54:26 PM</td></tr><tr><td>1371</td><td>Wall St</td><td>Cancelled</td><td>Bump Bar</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-10-17 02:01:53 AM</td><td>2025-10-17 12:20:31 PM</td></tr><tr><td>1378</td><td>Baker St</td><td>Resolved</td><td>Printer Android</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-10-16 02:05:15 AM</td><td>2025-10-16 10:28:01 AM</td></tr><tr><td>1385</td><td>DFW</td><td>Resolved</td><td>Connectivity Android</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-15 04:15:55 AM</td><td>2025-10-16 03:32:13 AM</td></tr><tr><td>1392</td><td>Los Vegas Strip</td><td>Cancelled</td><td>Connectivity Android</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-15 12:05:52 AM</td><td>2025-10-15 06:02:43 PM</td></tr><tr><td>1399</td><td>Washington Ave</td><td>Resolved</td><td>Sticky Printer</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-10-14 09:11:24 AM</td><td>2025-10-14 10:38:34 AM</td></tr><tr><td>1406</td><td>Bourbon St</td><td>Cancelled</td><td>Bump Bar</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-14 04:11:06 AM</td><td>2025-10-14 10:19:03 PM</td></tr><tr><td>1413</td><td>Market St</td><td>Resolved</td><td>Printer Android</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-13 08:04:31 AM</td><td>2025-10-13 09:47:22 AM</td></tr><tr><td>1420</td><td>Market St</td><td>Cancelled</td><td>Printer iOS</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-12 03:16:23 PM</td><td>2025-10-13 03:18:28 AM</td></tr><tr><td>1427</td><td>DFW</td><td>Cancelled</td><td>KPS Hardware</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-10-11 06:55:14 PM</td><td>2025-10-12 11:26:14 AM</td></tr><tr><td>1434</td><td>Bourbon St</td><td>Cancelled</td><td>Menu Issue iOS</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-10-11 11:18:55 AM</td><td>2025-10-11 05:51:47 PM</td></tr><tr><td>1441</td><td>Wall St</td><td>Cancelled</td><td>Card Reader iOS</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-11 02:57:09 AM</td><td>2025-10-11 06:02:54 PM</td></tr><tr><td>1448</td><td>Market St</td><td>Resolved</td><td>Order Accuracy Issue</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-11 01:12:16 AM</td><td>2025-10-11 05:33:15 PM</td></tr><tr><td>1455</td><td>LAX</td><td>Cancelled</td><td>Sticky Printer</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-10-10 04:13:09 PM</td><td>2025-10-10 11:25:09 PM</td></tr><tr><td>1462</td><td>Abbey Road</td><td>Resolved</td><td>Cash Drawer Android</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-10 06:38:45 AM</td><td>2025-10-10 11:16:11 AM</td></tr><tr><td>1469</td><td>Broadway</td><td>Resolved</td><td>POS Hardware iOS</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-10 04:59:50 AM</td><td>2025-10-10 06:44:38 PM</td></tr><tr><td>1476</td><td>Canal St</td><td>Resolved</td><td>Printer iOS</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-10-09 02:08:11 PM</td><td>2025-10-10 06:56:02 AM</td></tr><tr><td>1483</td><td>Pennsylvania Ave</td><td>Resolved</td><td>Configuration Issue</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-09 03:50:56 AM</td><td>2025-10-09 11:18:49 AM</td></tr><tr><td>1490</td><td>Park Ave</td><td>Resolved</td><td>Cash Drawer Android</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-10-08 03:00:38 PM</td><td>2025-10-09 04:02:37 AM</td></tr><tr><td>1497</td><td>Madison Ave</td><td>Cancelled</td><td>New Issues iOS</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-08 10:54:33 AM</td><td>2025-10-09 12:29:03 AM</td></tr><tr><td>1504</td><td>DFW</td><td>Cancelled</td><td>Printer Android</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-08 09:26:36 AM</td><td>2025-10-08 10:02:06 AM</td></tr><tr><td>1511</td><td>Wall St</td><td>Resolved</td><td>Menu Issue Android</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-08 03:33:24 AM</td><td>2025-10-08 11:37:53 PM</td></tr><tr><td>1518</td><td>Fifth Ave</td><td>Cancelled</td><td>Printer iOS</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-10-07 10:17:28 PM</td><td>2025-10-08 05:38:21 AM</td></tr><tr><td>1525</td><td>Lombard St</td><td>Resolved</td><td>Card Reader Android</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Jacob Yero</td><td>2025-10-07 09:24:37 PM</td><td>2025-10-07 09:38:13 PM</td></tr><tr><td>1532</td><td>Abbey Road</td><td>Cancelled</td><td>Order Accuracy Issue</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-10-07 07:45:54 AM</td><td>2025-10-07 01:11:47 PM</td></tr><tr><td>1539</td><td>Bourbon St</td><td>Resolved</td><td>POS Hardware iOS</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-07 05:15:50 AM</td><td>2025-10-07 05:39:23 PM</td></tr><tr><td>1546</td><td>Canal St</td><td>Cancelled</td><td>Connectivity Android</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-10-06 11:44:40 PM</td><td>2025-10-07 05:33:58 AM</td></tr><tr><td>1553</td><td>LAX</td><td>Cancelled</td><td>POS Hardware Android</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-06 04:21:50 PM</td><td>2025-10-07 07:31:28 AM</td></tr><tr><td>1560</td><td>Park Ave</td><td>Cancelled</td><td>KPS Hardware</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-05 10:20:03 PM</td><td>2025-10-06 07:32:04 AM</td></tr><tr><td>1567</td><td>Lombard St</td><td>Resolved</td><td>New Issues iOS</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-10-05 05:27:36 PM</td><td>2025-10-05 11:57:24 PM</td></tr><tr><td>1574</td><td>Miccosukee Rd</td><td>Cancelled</td><td>New Issues Android</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-10-04 07:13:26 PM</td><td>2025-10-05 05:04:46 PM</td></tr><tr><td>1581</td><td>Fifth Ave</td><td>Cancelled</td><td>Connectivity Android</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-04 02:27:27 AM</td><td>2025-10-04 03:24:01 AM</td></tr><tr><td>1588</td><td>Washington Ave</td><td>Resolved</td><td>New Issue</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-03 02:58:14 PM</td><td>2025-10-04 09:09:08 AM</td></tr><tr><td>1595</td><td>LAX</td><td>Resolved</td><td>Receipt Printer</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-02 11:45:40 PM</td><td>2025-10-03 09:53:42 PM</td></tr><tr><td>1602</td><td>DEN</td><td>Cancelled</td><td>Cash Drawer Android</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-02 02:21:28 AM</td><td>2025-10-02 07:46:38 PM</td></tr><tr><td>1609</td><td>Washington Ave</td><td>Cancelled</td><td>Menu Issue iOS</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-10-01 04:36:45 PM</td><td>2025-10-02 02:00:55 PM</td></tr><tr><td>1616</td><td>Madison Ave</td><td>Cancelled</td><td>New Issue</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-10-01 12:03:51 PM</td><td>2025-10-02 05:48:53 AM</td></tr><tr><td>1623</td><td>Miccosukee Rd</td><td>Cancelled</td><td>Bump Bar</td><td>P2 - High</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-10-01 08:44:38 AM</td><td>2025-10-02 04:55:33 AM</td></tr><tr><td>1630</td><td>Fifth Ave</td><td>Resolved</td><td>POS Hardware iOS</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-09-30 04:31:29 PM</td><td>2025-09-30 06:04:33 PM</td></tr><tr><td>1637</td><td>Madison Ave</td><td>Cancelled</td><td>KPS Hardware</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-09-30 03:31:36 AM</td><td>2025-09-30 09:50:25 PM</td></tr><tr><td>1644</td><td>MIA</td><td>Resolved</td><td>POS Hardware Android</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Michelle Crawford</td><td>2025-09-29 02:49:25 PM</td><td>2025-09-30 04:05:53 AM</td></tr><tr><td>1651</td><td>Market St</td><td>Resolved</td><td>New Issue</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-09-29 05:43:10 AM</td><td>2025-09-29 08:57:40 PM</td></tr><tr><td>1658</td><td>Baker St</td><td>Resolved</td><td>Card Reader Android</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Jeff Singleton</td><td>2025-09-29 01:54:26 AM</td><td>2025-09-29 01:34:59 PM</td></tr><tr><td>1665</td><td>DFW</td><td>Cancelled</td><td>Connectivity Android</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L4</td><td>Nick Kalar</td><td>2025-09-28 06:52:25 AM</td><td>2025-09-28 02:58:05 PM</td></tr><tr><td>1672</td><td>Park Ave</td><td>Resolved</td><td>Connectivity Android</td><td>P4 - Low</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-09-27 01:13:50 PM</td><td>2025-09-27 03:38:51 PM</td></tr><tr><td>1679</td><td>Miccosukee Rd</td><td>Resolved</td><td>POS Hardware iOS</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-09-27 09:03:47 AM</td><td>2025-09-27 07:42:38 PM</td></tr><tr><td>1686</td><td>Miccosukee Rd</td><td>Cancelled</td><td>Order Accuracy Issue</td><td>P3 - Medium</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Adam Lee</td><td>2025-09-26 03:59:27 PM</td><td>2025-09-26 06:51:01 PM</td></tr><tr><td>1693</td><td>Los Vegas Strip</td><td>Resolved</td><td>Card Reader Android</td><td>P1 - Critical</td><td>Lorem ipsum</td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</td><td>Managed Support L3</td><td>Kevin Von Stork</td><td>2025-09-26 05:43:27 AM</td><td>2025-09-26 01:17:18 PM</td></tr></tbody></table></div>"
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+         "Managed Support L4",
+         "Jacob Yero",
+         "2025-10-22 10:56:26 AM",
+         "2025-10-23 03:33:02 AM"
+        ],
+        [
+         1301,
+         "Wall St",
+         "Cancelled",
+         "Configuration Issue",
+         "P2 - High",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Nick Kalar",
+         "2025-10-22 07:59:54 AM",
+         "2025-10-22 07:43:18 PM"
+        ],
+        [
+         1308,
+         "Bourbon St",
+         "Resolved",
+         "Connectivity iOS",
+         "P1 - Critical",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Michelle Crawford",
+         "2025-10-21 03:38:28 PM",
+         "2025-10-22 02:22:02 PM"
+        ],
+        [
+         1315,
+         "Lombard St",
+         "Cancelled",
+         "Receipt Printer",
+         "P2 - High",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Kevin Von Stork",
+         "2025-10-21 06:52:45 AM",
+         "2025-10-22 12:22:44 AM"
+        ],
+        [
+         1322,
+         "Pennsylvania Ave",
+         "On Hold",
+         "Receipt Printer",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-10-20 11:21:10 PM",
+         null
+        ],
+        [
+         1329,
+         "Wall St",
+         "Resolved",
+         "POS Hardware iOS",
+         "P1 - Critical",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-10-20 01:46:11 PM",
+         "2025-10-20 06:00:56 PM"
+        ],
+        [
+         1336,
+         "MIA",
+         "On Hold",
+         "Connectivity iOS",
+         "P2 - High",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Nick Kalar",
+         "2025-10-20 06:10:30 AM",
+         null
+        ],
+        [
+         1343,
+         "DEN",
+         "Cancelled",
+         "Order Accuracy Issue",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-10-19 02:04:55 PM",
+         "2025-10-19 03:03:19 PM"
+        ],
+        [
+         1350,
+         "Los Vegas Strip",
+         "Cancelled",
+         "POS Hardware iOS",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Michelle Crawford",
+         "2025-10-18 08:36:53 PM",
+         "2025-10-19 12:07:24 PM"
+        ],
+        [
+         1357,
+         "Abbey Road",
+         "Resolved",
+         "Menu Issue Android",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Michelle Crawford",
+         "2025-10-18 05:51:27 PM",
+         "2025-10-19 03:51:01 AM"
+        ],
+        [
+         1364,
+         "Wall St",
+         "Resolved",
+         "Order Accuracy Issue",
+         "P2 - High",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Kevin Von Stork",
+         "2025-10-17 07:48:00 PM",
+         "2025-10-17 10:54:26 PM"
+        ],
+        [
+         1371,
+         "Wall St",
+         "Cancelled",
+         "Bump Bar",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Jacob Yero",
+         "2025-10-17 02:01:53 AM",
+         "2025-10-17 12:20:31 PM"
+        ],
+        [
+         1378,
+         "Baker St",
+         "Resolved",
+         "Printer Android",
+         "P1 - Critical",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Jacob Yero",
+         "2025-10-16 02:05:15 AM",
+         "2025-10-16 10:28:01 AM"
+        ],
+        [
+         1385,
+         "DFW",
+         "Resolved",
+         "Connectivity Android",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Nick Kalar",
+         "2025-10-15 04:15:55 AM",
+         "2025-10-16 03:32:13 AM"
+        ],
+        [
+         1392,
+         "Los Vegas Strip",
+         "Cancelled",
+         "Connectivity Android",
+         "P1 - Critical",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Kevin Von Stork",
+         "2025-10-15 12:05:52 AM",
+         "2025-10-15 06:02:43 PM"
+        ],
+        [
+         1399,
+         "Washington Ave",
+         "Resolved",
+         "Sticky Printer",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Jacob Yero",
+         "2025-10-14 09:11:24 AM",
+         "2025-10-14 10:38:34 AM"
+        ],
+        [
+         1406,
+         "Bourbon St",
+         "Cancelled",
+         "Bump Bar",
+         "P2 - High",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Kevin Von Stork",
+         "2025-10-14 04:11:06 AM",
+         "2025-10-14 10:19:03 PM"
+        ],
+        [
+         1413,
+         "Market St",
+         "Resolved",
+         "Printer Android",
+         "P2 - High",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-10-13 08:04:31 AM",
+         "2025-10-13 09:47:22 AM"
+        ],
+        [
+         1420,
+         "Market St",
+         "Cancelled",
+         "Printer iOS",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Kevin Von Stork",
+         "2025-10-12 03:16:23 PM",
+         "2025-10-13 03:18:28 AM"
+        ],
+        [
+         1427,
+         "DFW",
+         "Cancelled",
+         "KPS Hardware",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Michelle Crawford",
+         "2025-10-11 06:55:14 PM",
+         "2025-10-12 11:26:14 AM"
+        ],
+        [
+         1434,
+         "Bourbon St",
+         "Cancelled",
+         "Menu Issue iOS",
+         "P1 - Critical",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Adam Lee",
+         "2025-10-11 11:18:55 AM",
+         "2025-10-11 05:51:47 PM"
+        ],
+        [
+         1441,
+         "Wall St",
+         "Cancelled",
+         "Card Reader iOS",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-10-11 02:57:09 AM",
+         "2025-10-11 06:02:54 PM"
+        ],
+        [
+         1448,
+         "Market St",
+         "Resolved",
+         "Order Accuracy Issue",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Kevin Von Stork",
+         "2025-10-11 01:12:16 AM",
+         "2025-10-11 05:33:15 PM"
+        ],
+        [
+         1455,
+         "LAX",
+         "Cancelled",
+         "Sticky Printer",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Jacob Yero",
+         "2025-10-10 04:13:09 PM",
+         "2025-10-10 11:25:09 PM"
+        ],
+        [
+         1462,
+         "Abbey Road",
+         "Resolved",
+         "Cash Drawer Android",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Kevin Von Stork",
+         "2025-10-10 06:38:45 AM",
+         "2025-10-10 11:16:11 AM"
+        ],
+        [
+         1469,
+         "Broadway",
+         "Resolved",
+         "POS Hardware iOS",
+         "P2 - High",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-10-10 04:59:50 AM",
+         "2025-10-10 06:44:38 PM"
+        ],
+        [
+         1476,
+         "Canal St",
+         "Resolved",
+         "Printer iOS",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Jacob Yero",
+         "2025-10-09 02:08:11 PM",
+         "2025-10-10 06:56:02 AM"
+        ],
+        [
+         1483,
+         "Pennsylvania Ave",
+         "Resolved",
+         "Configuration Issue",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-10-09 03:50:56 AM",
+         "2025-10-09 11:18:49 AM"
+        ],
+        [
+         1490,
+         "Park Ave",
+         "Resolved",
+         "Cash Drawer Android",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Jacob Yero",
+         "2025-10-08 03:00:38 PM",
+         "2025-10-09 04:02:37 AM"
+        ],
+        [
+         1497,
+         "Madison Ave",
+         "Cancelled",
+         "New Issues iOS",
+         "P2 - High",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-10-08 10:54:33 AM",
+         "2025-10-09 12:29:03 AM"
+        ],
+        [
+         1504,
+         "DFW",
+         "Cancelled",
+         "Printer Android",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Nick Kalar",
+         "2025-10-08 09:26:36 AM",
+         "2025-10-08 10:02:06 AM"
+        ],
+        [
+         1511,
+         "Wall St",
+         "Resolved",
+         "Menu Issue Android",
+         "P1 - Critical",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Nick Kalar",
+         "2025-10-08 03:33:24 AM",
+         "2025-10-08 11:37:53 PM"
+        ],
+        [
+         1518,
+         "Fifth Ave",
+         "Cancelled",
+         "Printer iOS",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Jacob Yero",
+         "2025-10-07 10:17:28 PM",
+         "2025-10-08 05:38:21 AM"
+        ],
+        [
+         1525,
+         "Lombard St",
+         "Resolved",
+         "Card Reader Android",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Jacob Yero",
+         "2025-10-07 09:24:37 PM",
+         "2025-10-07 09:38:13 PM"
+        ],
+        [
+         1532,
+         "Abbey Road",
+         "Cancelled",
+         "Order Accuracy Issue",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Adam Lee",
+         "2025-10-07 07:45:54 AM",
+         "2025-10-07 01:11:47 PM"
+        ],
+        [
+         1539,
+         "Bourbon St",
+         "Resolved",
+         "POS Hardware iOS",
+         "P2 - High",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Kevin Von Stork",
+         "2025-10-07 05:15:50 AM",
+         "2025-10-07 05:39:23 PM"
+        ],
+        [
+         1546,
+         "Canal St",
+         "Cancelled",
+         "Connectivity Android",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Michelle Crawford",
+         "2025-10-06 11:44:40 PM",
+         "2025-10-07 05:33:58 AM"
+        ],
+        [
+         1553,
+         "LAX",
+         "Cancelled",
+         "POS Hardware Android",
+         "P1 - Critical",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-10-06 04:21:50 PM",
+         "2025-10-07 07:31:28 AM"
+        ],
+        [
+         1560,
+         "Park Ave",
+         "Cancelled",
+         "KPS Hardware",
+         "P1 - Critical",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Nick Kalar",
+         "2025-10-05 10:20:03 PM",
+         "2025-10-06 07:32:04 AM"
+        ],
+        [
+         1567,
+         "Lombard St",
+         "Resolved",
+         "New Issues iOS",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Adam Lee",
+         "2025-10-05 05:27:36 PM",
+         "2025-10-05 11:57:24 PM"
+        ],
+        [
+         1574,
+         "Miccosukee Rd",
+         "Cancelled",
+         "New Issues Android",
+         "P1 - Critical",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Michelle Crawford",
+         "2025-10-04 07:13:26 PM",
+         "2025-10-05 05:04:46 PM"
+        ],
+        [
+         1581,
+         "Fifth Ave",
+         "Cancelled",
+         "Connectivity Android",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-10-04 02:27:27 AM",
+         "2025-10-04 03:24:01 AM"
+        ],
+        [
+         1588,
+         "Washington Ave",
+         "Resolved",
+         "New Issue",
+         "P1 - Critical",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Nick Kalar",
+         "2025-10-03 02:58:14 PM",
+         "2025-10-04 09:09:08 AM"
+        ],
+        [
+         1595,
+         "LAX",
+         "Resolved",
+         "Receipt Printer",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-10-02 11:45:40 PM",
+         "2025-10-03 09:53:42 PM"
+        ],
+        [
+         1602,
+         "DEN",
+         "Cancelled",
+         "Cash Drawer Android",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Kevin Von Stork",
+         "2025-10-02 02:21:28 AM",
+         "2025-10-02 07:46:38 PM"
+        ],
+        [
+         1609,
+         "Washington Ave",
+         "Cancelled",
+         "Menu Issue iOS",
+         "P2 - High",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Kevin Von Stork",
+         "2025-10-01 04:36:45 PM",
+         "2025-10-02 02:00:55 PM"
+        ],
+        [
+         1616,
+         "Madison Ave",
+         "Cancelled",
+         "New Issue",
+         "P2 - High",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-10-01 12:03:51 PM",
+         "2025-10-02 05:48:53 AM"
+        ],
+        [
+         1623,
+         "Miccosukee Rd",
+         "Cancelled",
+         "Bump Bar",
+         "P2 - High",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Nick Kalar",
+         "2025-10-01 08:44:38 AM",
+         "2025-10-02 04:55:33 AM"
+        ],
+        [
+         1630,
+         "Fifth Ave",
+         "Resolved",
+         "POS Hardware iOS",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-09-30 04:31:29 PM",
+         "2025-09-30 06:04:33 PM"
+        ],
+        [
+         1637,
+         "Madison Ave",
+         "Cancelled",
+         "KPS Hardware",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Kevin Von Stork",
+         "2025-09-30 03:31:36 AM",
+         "2025-09-30 09:50:25 PM"
+        ],
+        [
+         1644,
+         "MIA",
+         "Resolved",
+         "POS Hardware Android",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Michelle Crawford",
+         "2025-09-29 02:49:25 PM",
+         "2025-09-30 04:05:53 AM"
+        ],
+        [
+         1651,
+         "Market St",
+         "Resolved",
+         "New Issue",
+         "P1 - Critical",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Adam Lee",
+         "2025-09-29 05:43:10 AM",
+         "2025-09-29 08:57:40 PM"
+        ],
+        [
+         1658,
+         "Baker St",
+         "Resolved",
+         "Card Reader Android",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Jeff Singleton",
+         "2025-09-29 01:54:26 AM",
+         "2025-09-29 01:34:59 PM"
+        ],
+        [
+         1665,
+         "DFW",
+         "Cancelled",
+         "Connectivity Android",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L4",
+         "Nick Kalar",
+         "2025-09-28 06:52:25 AM",
+         "2025-09-28 02:58:05 PM"
+        ],
+        [
+         1672,
+         "Park Ave",
+         "Resolved",
+         "Connectivity Android",
+         "P4 - Low",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Adam Lee",
+         "2025-09-27 01:13:50 PM",
+         "2025-09-27 03:38:51 PM"
+        ],
+        [
+         1679,
+         "Miccosukee Rd",
+         "Resolved",
+         "POS Hardware iOS",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Adam Lee",
+         "2025-09-27 09:03:47 AM",
+         "2025-09-27 07:42:38 PM"
+        ],
+        [
+         1686,
+         "Miccosukee Rd",
+         "Cancelled",
+         "Order Accuracy Issue",
+         "P3 - Medium",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Adam Lee",
+         "2025-09-26 03:59:27 PM",
+         "2025-09-26 06:51:01 PM"
+        ],
+        [
+         1693,
+         "Los Vegas Strip",
+         "Resolved",
+         "Card Reader Android",
+         "P1 - Critical",
+         "Lorem ipsum",
+         "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
+         "Managed Support L3",
+         "Kevin Von Stork",
+         "2025-09-26 05:43:27 AM",
+         "2025-09-26 01:17:18 PM"
+        ]
+       ],
+       "datasetInfos": [],
+       "dbfsResultPath": null,
+       "isJsonSchema": true,
+       "metadata": {},
+       "overflow": false,
+       "plotOptions": {
+        "customPlotOptions": {},
+        "displayType": "table",
+        "pivotAggregation": null,
+        "pivotColumns": null,
+        "xColumns": null,
+        "yColumns": null
+       },
+       "removedWidgets": [],
+       "schema": [
+        {
+         "metadata": "{}",
+         "name": "number",
+         "type": "\"integer\""
+        },
+        {
+         "metadata": "{}",
+         "name": "location",
+         "type": "\"string\""
+        },
+        {
+         "metadata": "{}",
+         "name": "state",
+         "type": "\"string\""
+        },
+        {
+         "metadata": "{}",
+         "name": "ci",
+         "type": "\"string\""
+        },
+        {
+         "metadata": "{}",
+         "name": "priority",
+         "type": "\"string\""
+        },
+        {
+         "metadata": "{}",
+         "name": "short_description",
+         "type": "\"string\""
+        },
+        {
+         "metadata": "{}",
+         "name": "description",
+         "type": "\"string\""
+        },
+        {
+         "metadata": "{}",
+         "name": "assignment_group",
+         "type": "\"string\""
+        },
+        {
+         "metadata": "{}",
+         "name": "assigned_to",
+         "type": "\"string\""
+        },
+        {
+         "metadata": "{}",
+         "name": "sys_created_on",
+         "type": "\"string\""
+        },
+        {
+         "metadata": "{}",
+         "name": "resolved_at",
+         "type": "\"string\""
+        }
+       ],
+       "type": "table"
+      }
+     },
+     "output_type": "display_data"
+    },
+    {
+     "output_type": "display_data",
+     "data": {
+      "text/plain": [
+       "Databricks visualization. Run in Databricks to view."
+      ]
+     },
+     "metadata": {
+      "application/vnd.databricks.v1.subcommand+json": {
+       "baseErrorDetails": null,
+       "bindings": {},
+       "collapsed": false,
+       "command": "%python\n__backend_agg_display_orig = display\n__backend_agg_dfs = []\ndef __backend_agg_display_new(df):\n    __backend_agg_df_modules = [\"pandas.core.frame\", \"databricks.koalas.frame\", \"pyspark.sql.dataframe\", \"pyspark.pandas.frame\", \"pyspark.sql.connect.dataframe\"]\n    if (type(df).__module__ in __backend_agg_df_modules and type(df).__name__ == 'DataFrame') or isinstance(df, list):\n        __backend_agg_dfs.append(df)\n\ndisplay = __backend_agg_display_new\n\ndef __backend_agg_user_code_fn():\n    import base64\n    exec(base64.standard_b64decode(\"Y2F0YWxvZyA9ICJhbmFseXRpY3MiCnNjaGVtYSA9ICJpbmNpZGVudHMiCnBhdGhfdm9sdW1lID0gIi9Wb2x1bWVzLyIgKyBjYXRhbG9nICsgIi8iICsgc2NoZW1hICsgIi9jdXJyZW50LyIKZmlsZV9uYW1lID0gImluY2lkZW50LmNzdiIKdGFibGVfbmFtZSA9ICJpbmNpZGVudHMiCnBhdGhfdGFibGUgPSBjYXRhbG9nICsgIi4iICsgc2NoZW1hCgpkZiA9IHNwYXJrLnJlYWQuY3N2KEYie3BhdGhfdm9sdW1lfS97ZmlsZV9uYW1lfSIsCiAgICAgICAgICAgICAgICAgICAgaGVhZGVyPVRydWUsCiAgICAgICAgICAgICAgICAgICAgaW5mZXJTY2hlbWE9VHJ1ZSwKICAgICAgICAgICAgICAgICAgICBzZXA9IiwiKQoKZGlzcGxheShkZikK\").decode())\n\ntry:\n    # run user code\n    __backend_agg_user_code_fn()\n\n    #reset display function\n    display = __backend_agg_display_orig\n\n    if len(__backend_agg_dfs) > 0:\n        # create a temp view\n        if type(__backend_agg_dfs[0]).__module__ == \"databricks.koalas.frame\":\n            # koalas dataframe\n            __backend_agg_dfs[0].to_spark().createOrReplaceTempView(\"DatabricksViewca33f70\")\n        elif type(__backend_agg_dfs[0]).__module__ == \"pandas.core.frame\" or isinstance(__backend_agg_dfs[0], list):\n            # pandas dataframe\n            spark.createDataFrame(__backend_agg_dfs[0]).createOrReplaceTempView(\"DatabricksViewca33f70\")\n        else:\n            __backend_agg_dfs[0].createOrReplaceTempView(\"DatabricksViewca33f70\")\n        #run backend agg\n        display(spark.sql(\"\"\"WITH q AS (select * from DatabricksViewca33f70) SELECT `location`,COUNT(`number`) `column_cb45671d401`,`priority` FROM q GROUP BY `location`,`priority`\"\"\"))\n    else:\n        displayHTML(\"dataframe no longer exists. If you're using dataframe.display(), use display(dataframe) instead.\")\n\n\nfinally:\n    spark.sql(\"drop view if exists DatabricksViewca33f70\")\n    display = __backend_agg_display_orig\n    del __backend_agg_display_new\n    del __backend_agg_display_orig\n    del __backend_agg_dfs\n    del __backend_agg_user_code_fn\n\n",
+       "commandTitle": "Priority breakdown by Location",
+       "commandType": "auto",
+       "commandVersion": 0,
+       "commentThread": [],
+       "commentsVisible": false,
+       "contentSha256Hex": null,
+       "customPlotOptions": {
+        "redashChart": [
+         {
+          "key": "type",
+          "value": "CHART"
+         },
+         {
+          "key": "options",
+          "value": {
+           "alignYAxesAtZero": true,
+           "coefficient": 1,
+           "columnConfigurationMap": {
+            "series": {
+             "column": "priority",
+             "id": "column_cb45671d403"
+            },
+            "x": {
+             "column": "location",
+             "id": "column_cb45671d399"
+            },
+            "y": [
+             {
+              "column": "number",
+              "id": "column_cb45671d401",
+              "transform": "COUNT"
+             }
+            ]
+           },
+           "dateTimeFormat": "DD/MM/YYYY HH:mm",
+           "direction": {
+            "type": "counterclockwise"
+           },
+           "error_y": {
+            "type": "data",
+            "visible": true
+           },
+           "globalSeriesType": "column",
+           "isAggregationOn": true,
+           "legend": {
+            "traceorder": "normal"
+           },
+           "missingValuesAsZero": true,
+           "numberFormat": "0,0.[00000]",
+           "percentFormat": "0[.]00%",
+           "series": {
+            "error_y": {
+             "type": "data",
+             "visible": true
+            },
+            "stacking": null
+           },
+           "seriesOptions": {
+            "column_cb45671d401": {
+             "type": "column",
+             "yAxis": 0
+            }
+           },
+           "showDataLabels": false,
+           "sizemode": "diameter",
+           "sortX": true,
+           "sortY": true,
+           "swappedAxes": false,
+           "textFormat": "",
+           "useAggregationsUi": true,
+           "valuesOptions": {},
+           "version": 2,
+           "xAxis": {
+            "labels": {
+             "enabled": true
+            },
+            "type": "-"
+           },
+           "yAxis": [
+            {
+             "type": "-"
+            },
+            {
+             "opposite": true,
+             "type": "-"
+            }
+           ]
+          }
+         }
+        ]
+       },
+       "datasetPreviewNameToCmdIdMap": {},
+       "diffDeletes": [],
+       "diffInserts": [],
+       "displayType": "redashChart",
+       "error": null,
+       "errorDetails": null,
+       "errorSummary": null,
+       "errorTraceType": null,
+       "finishTime": 0,
+       "globalVars": {},
+       "guid": "",
+       "height": "auto",
+       "hideCommandCode": false,
+       "hideCommandResult": false,
+       "iPythonMetadata": null,
+       "inputWidgets": {},
+       "isLockedInExamMode": false,
+       "latestAssumeRoleInfo": null,
+       "latestUser": "a user",
+       "latestUserId": null,
+       "listResultMetadata": null,
+       "metadata": {},
+       "nuid": "07353c2c-c26d-443c-8ce4-a0293931bc86",
+       "origId": 0,
+       "parentHierarchy": [],
+       "pivotAggregation": null,
+       "pivotColumns": null,
+       "position": 2.0,
+       "resultDbfsErrorMessage": null,
+       "resultDbfsStatus": "INLINED_IN_TREE",
+       "results": null,
+       "showCommandTitle": false,
+       "startTime": 0,
+       "state": "input",
+       "streamStates": {},
+       "subcommandOptions": {
+        "queryPlan": {
+         "groups": [
+          {
+           "column": "location",
+           "type": "column"
+          },
+          {
+           "column": "priority",
+           "type": "column"
+          }
+         ],
+         "selects": [
+          {
+           "column": "location",
+           "type": "column"
+          },
+          {
+           "alias": "column_cb45671d401",
+           "args": [
+            {
+             "column": "number",
+             "type": "column"
+            }
+           ],
+           "function": "COUNT",
+           "type": "function"
+          },
+          {
+           "column": "priority",
+           "type": "column"
+          }
+         ]
+        }
+       },
+       "submitTime": 0,
+       "subtype": "tableResultSubCmd.visualization",
+       "tableResultIndex": 0,
+       "tableResultSettingsMap": {},
+       "useConsistentColors": false,
+       "version": "CommandV1",
+       "width": "auto",
+       "workflows": [],
+       "xColumns": null,
+       "yColumns": null
+      }
+     },
+     "output_type": "display_data"
+    },
+    {
+     "output_type": "display_data",
+     "data": {
+      "text/plain": [
+       "Databricks visualization. Run in Databricks to view."
+      ]
+     },
+     "metadata": {
+      "application/vnd.databricks.v1.subcommand+json": {
+       "baseErrorDetails": null,
+       "bindings": {},
+       "collapsed": false,
+       "command": "%python\n__backend_agg_display_orig = display\n__backend_agg_dfs = []\ndef __backend_agg_display_new(df):\n    __backend_agg_df_modules = [\"pandas.core.frame\", \"databricks.koalas.frame\", \"pyspark.sql.dataframe\", \"pyspark.pandas.frame\", \"pyspark.sql.connect.dataframe\"]\n    if (type(df).__module__ in __backend_agg_df_modules and type(df).__name__ == 'DataFrame') or isinstance(df, list):\n        __backend_agg_dfs.append(df)\n\ndisplay = __backend_agg_display_new\n\ndef __backend_agg_user_code_fn():\n    import base64\n    exec(base64.standard_b64decode(\"Y2F0YWxvZyA9ICJhbmFseXRpY3MiCnNjaGVtYSA9ICJpbmNpZGVudHMiCnBhdGhfdm9sdW1lID0gIi9Wb2x1bWVzLyIgKyBjYXRhbG9nICsgIi8iICsgc2NoZW1hICsgIi9jdXJyZW50LyIKZmlsZV9uYW1lID0gImluY2lkZW50LmNzdiIKdGFibGVfbmFtZSA9ICJpbmNpZGVudHMiCnBhdGhfdGFibGUgPSBjYXRhbG9nICsgIi4iICsgc2NoZW1hCgpkZiA9IHNwYXJrLnJlYWQuY3N2KEYie3BhdGhfdm9sdW1lfS97ZmlsZV9uYW1lfSIsCiAgICAgICAgICAgICAgICAgICAgaGVhZGVyPVRydWUsCiAgICAgICAgICAgICAgICAgICAgaW5mZXJTY2hlbWE9VHJ1ZSwKICAgICAgICAgICAgICAgICAgICBzZXA9IiwiKQoKZGlzcGxheShkZikK\").decode())\n\ntry:\n    # run user code\n    __backend_agg_user_code_fn()\n\n    #reset display function\n    display = __backend_agg_display_orig\n\n    if len(__backend_agg_dfs) > 0:\n        # create a temp view\n        if type(__backend_agg_dfs[0]).__module__ == \"databricks.koalas.frame\":\n            # koalas dataframe\n            __backend_agg_dfs[0].to_spark().createOrReplaceTempView(\"DatabricksViewcc9a009\")\n        elif type(__backend_agg_dfs[0]).__module__ == \"pandas.core.frame\" or isinstance(__backend_agg_dfs[0], list):\n            # pandas dataframe\n            spark.createDataFrame(__backend_agg_dfs[0]).createOrReplaceTempView(\"DatabricksViewcc9a009\")\n        else:\n            __backend_agg_dfs[0].createOrReplaceTempView(\"DatabricksViewcc9a009\")\n        #run backend agg\n        display(spark.sql(\"\"\"WITH q AS (select * from DatabricksViewcc9a009) SELECT `ci`,COUNT(`number`) `column_cb45671d406`,`priority` FROM q GROUP BY `ci`,`priority`\"\"\"))\n    else:\n        displayHTML(\"dataframe no longer exists. If you're using dataframe.display(), use display(dataframe) instead.\")\n\n\nfinally:\n    spark.sql(\"drop view if exists DatabricksViewcc9a009\")\n    display = __backend_agg_display_orig\n    del __backend_agg_display_new\n    del __backend_agg_display_orig\n    del __backend_agg_dfs\n    del __backend_agg_user_code_fn\n\n",
+       "commandTitle": "Priority Breakdown by CI",
+       "commandType": "auto",
+       "commandVersion": 0,
+       "commentThread": [],
+       "commentsVisible": false,
+       "contentSha256Hex": null,
+       "customPlotOptions": {
+        "redashChart": [
+         {
+          "key": "type",
+          "value": "CHART"
+         },
+         {
+          "key": "options",
+          "value": {
+           "alignYAxesAtZero": true,
+           "coefficient": 1,
+           "columnConfigurationMap": {
+            "series": {
+             "column": "priority",
+             "id": "column_cb45671d408"
+            },
+            "x": {
+             "column": "ci",
+             "id": "column_cb45671d404"
+            },
+            "y": [
+             {
+              "column": "number",
+              "id": "column_cb45671d406",
+              "transform": "COUNT"
+             }
+            ]
+           },
+           "dateTimeFormat": "DD/MM/YYYY HH:mm",
+           "direction": {
+            "type": "counterclockwise"
+           },
+           "error_y": {
+            "type": "data",
+            "visible": true
+           },
+           "globalSeriesType": "column",
+           "isAggregationOn": true,
+           "legend": {
+            "traceorder": "normal"
+           },
+           "missingValuesAsZero": true,
+           "numberFormat": "0,0.[00000]",
+           "percentFormat": "0[.]00%",
+           "series": {
+            "error_y": {
+             "type": "data",
+             "visible": true
+            },
+            "stacking": null
+           },
+           "seriesOptions": {
+            "column_cb45671d406": {
+             "type": "column",
+             "yAxis": 0
+            }
+           },
+           "showDataLabels": false,
+           "sizemode": "diameter",
+           "sortX": true,
+           "sortY": true,
+           "swappedAxes": false,
+           "textFormat": "",
+           "useAggregationsUi": true,
+           "valuesOptions": {},
+           "version": 2,
+           "xAxis": {
+            "labels": {
+             "enabled": true
+            },
+            "type": "-"
+           },
+           "yAxis": [
+            {
+             "type": "-"
+            },
+            {
+             "opposite": true,
+             "type": "-"
+            }
+           ]
+          }
+         }
+        ]
+       },
+       "datasetPreviewNameToCmdIdMap": {},
+       "diffDeletes": [],
+       "diffInserts": [],
+       "displayType": "redashChart",
+       "error": null,
+       "errorDetails": null,
+       "errorSummary": null,
+       "errorTraceType": null,
+       "finishTime": 0,
+       "globalVars": {},
+       "guid": "",
+       "height": "auto",
+       "hideCommandCode": false,
+       "hideCommandResult": false,
+       "iPythonMetadata": null,
+       "inputWidgets": {},
+       "isLockedInExamMode": false,
+       "latestAssumeRoleInfo": null,
+       "latestUser": "a user",
+       "latestUserId": null,
+       "listResultMetadata": null,
+       "metadata": {},
+       "nuid": "c00af826-4091-4882-93e9-0671b4fe1530",
+       "origId": 0,
+       "parentHierarchy": [],
+       "pivotAggregation": null,
+       "pivotColumns": null,
+       "position": 3.0,
+       "resultDbfsErrorMessage": null,
+       "resultDbfsStatus": "INLINED_IN_TREE",
+       "results": null,
+       "showCommandTitle": false,
+       "startTime": 0,
+       "state": "input",
+       "streamStates": {},
+       "subcommandOptions": {
+        "queryPlan": {
+         "groups": [
+          {
+           "column": "ci",
+           "type": "column"
+          },
+          {
+           "column": "priority",
+           "type": "column"
+          }
+         ],
+         "selects": [
+          {
+           "column": "ci",
+           "type": "column"
+          },
+          {
+           "alias": "column_cb45671d406",
+           "args": [
+            {
+             "column": "number",
+             "type": "column"
+            }
+           ],
+           "function": "COUNT",
+           "type": "function"
+          },
+          {
+           "column": "priority",
+           "type": "column"
+          }
+         ]
+        }
+       },
+       "submitTime": 0,
+       "subtype": "tableResultSubCmd.visualization",
+       "tableResultIndex": 0,
+       "tableResultSettingsMap": {},
+       "useConsistentColors": false,
+       "version": "CommandV1",
+       "width": "auto",
+       "workflows": [],
+       "xColumns": null,
+       "yColumns": null
+      }
+     },
+     "output_type": "display_data"
+    },
+    {
+     "output_type": "display_data",
+     "data": {
+      "text/plain": [
+       "Databricks visualization. Run in Databricks to view."
+      ]
+     },
+     "metadata": {
+      "application/vnd.databricks.v1.subcommand+json": {
+       "baseErrorDetails": null,
+       "bindings": {},
+       "collapsed": false,
+       "command": "catalog = \"analytics\"\nschema = \"incidents\"\npath_volume = \"/Volumes/\" + catalog + \"/\" + schema + \"/current/\"\nfile_name = \"incident.csv\"\ntable_name = \"incidents\"\npath_table = catalog + \".\" + schema\n\ndf = spark.read.csv(F\"{path_volume}/{file_name}\",\n                    header=True,\n                    inferSchema=True,\n                    sep=\",\")\n\ndisplay(df)\n",
+       "commandTitle": "Incident Total",
+       "commandType": "auto",
+       "commandVersion": 0,
+       "commentThread": [],
+       "commentsVisible": false,
+       "contentSha256Hex": null,
+       "customPlotOptions": {
+        "redashChart": [
+         {
+          "key": "type",
+          "value": "COUNTER"
+         },
+         {
+          "key": "options",
+          "value": {
+           "countRow": true,
+           "counterColName": "location",
+           "counterLabel": "Total Incidents",
+           "rowNumber": 1,
+           "stringDecChar": ".",
+           "stringDecimal": 0,
+           "stringThouSep": ",",
+           "targetRowNumber": 1,
+           "tooltipFormat": "0,0.000"
+          }
+         }
+        ]
+       },
+       "datasetPreviewNameToCmdIdMap": {},
+       "diffDeletes": [],
+       "diffInserts": [],
+       "displayType": "redashChart",
+       "error": null,
+       "errorDetails": null,
+       "errorSummary": null,
+       "errorTraceType": null,
+       "finishTime": 0,
+       "globalVars": {},
+       "guid": "",
+       "height": "auto",
+       "hideCommandCode": false,
+       "hideCommandResult": false,
+       "iPythonMetadata": null,
+       "inputWidgets": {},
+       "isLockedInExamMode": false,
+       "latestAssumeRoleInfo": null,
+       "latestUser": "a user",
+       "latestUserId": null,
+       "listResultMetadata": null,
+       "metadata": {},
+       "nuid": "168e0315-d11b-42fa-8573-d69313478259",
+       "origId": 0,
+       "parentHierarchy": [],
+       "pivotAggregation": null,
+       "pivotColumns": null,
+       "position": 4.0,
+       "resultDbfsErrorMessage": null,
+       "resultDbfsStatus": "INLINED_IN_TREE",
+       "results": null,
+       "showCommandTitle": false,
+       "startTime": 0,
+       "state": "input",
+       "streamStates": {},
+       "subcommandOptions": {},
+       "submitTime": 0,
+       "subtype": "tableResultSubCmd.visualization",
+       "tableResultIndex": 0,
+       "tableResultSettingsMap": {},
+       "useConsistentColors": false,
+       "version": "CommandV1",
+       "width": "auto",
+       "workflows": [],
+       "xColumns": null,
+       "yColumns": null
+      }
+     },
+     "output_type": "display_data"
+    },
+    {
+     "output_type": "display_data",
+     "data": {
+      "text/plain": [
+       "Databricks visualization. Run in Databricks to view."
+      ]
+     },
+     "metadata": {
+      "application/vnd.databricks.v1.subcommand+json": {
+       "baseErrorDetails": null,
+       "bindings": {},
+       "collapsed": false,
+       "command": "%python\n__backend_agg_display_orig = display\n__backend_agg_dfs = []\ndef __backend_agg_display_new(df):\n    __backend_agg_df_modules = [\"pandas.core.frame\", \"databricks.koalas.frame\", \"pyspark.sql.dataframe\", \"pyspark.pandas.frame\", \"pyspark.sql.connect.dataframe\"]\n    if (type(df).__module__ in __backend_agg_df_modules and type(df).__name__ == 'DataFrame') or isinstance(df, list):\n        __backend_agg_dfs.append(df)\n\ndisplay = __backend_agg_display_new\n\ndef __backend_agg_user_code_fn():\n    import base64\n    exec(base64.standard_b64decode(\"Y2F0YWxvZyA9ICJhbmFseXRpY3MiCnNjaGVtYSA9ICJpbmNpZGVudHMiCnBhdGhfdm9sdW1lID0gIi9Wb2x1bWVzLyIgKyBjYXRhbG9nICsgIi8iICsgc2NoZW1hICsgIi9jdXJyZW50LyIKZmlsZV9uYW1lID0gImluY2lkZW50LmNzdiIKdGFibGVfbmFtZSA9ICJpbmNpZGVudHMiCnBhdGhfdGFibGUgPSBjYXRhbG9nICsgIi4iICsgc2NoZW1hCgpkZiA9IHNwYXJrLnJlYWQuY3N2KEYie3BhdGhfdm9sdW1lfS97ZmlsZV9uYW1lfSIsCiAgICAgICAgICAgICAgICAgICAgaGVhZGVyPVRydWUsCiAgICAgICAgICAgICAgICAgICAgaW5mZXJTY2hlbWE9VHJ1ZSwKICAgICAgICAgICAgICAgICAgICBzZXA9IiwiKQoKZGlzcGxheShkZikK\").decode())\n\ntry:\n    # run user code\n    __backend_agg_user_code_fn()\n\n    #reset display function\n    display = __backend_agg_display_orig\n\n    if len(__backend_agg_dfs) > 0:\n        # create a temp view\n        if type(__backend_agg_dfs[0]).__module__ == \"databricks.koalas.frame\":\n            # koalas dataframe\n            __backend_agg_dfs[0].to_spark().createOrReplaceTempView(\"DatabricksViewe34daae\")\n        elif type(__backend_agg_dfs[0]).__module__ == \"pandas.core.frame\" or isinstance(__backend_agg_dfs[0], list):\n            # pandas dataframe\n            spark.createDataFrame(__backend_agg_dfs[0]).createOrReplaceTempView(\"DatabricksViewe34daae\")\n        else:\n            __backend_agg_dfs[0].createOrReplaceTempView(\"DatabricksViewe34daae\")\n        #run backend agg\n        display(spark.sql(\"\"\"WITH q AS (select * from DatabricksViewe34daae) SELECT `priority`,COUNT(`priority`) `column_cb45671d426` FROM q GROUP BY `priority`\"\"\"))\n    else:\n        displayHTML(\"dataframe no longer exists. If you're using dataframe.display(), use display(dataframe) instead.\")\n\n\nfinally:\n    spark.sql(\"drop view if exists DatabricksViewe34daae\")\n    display = __backend_agg_display_orig\n    del __backend_agg_display_new\n    del __backend_agg_display_orig\n    del __backend_agg_dfs\n    del __backend_agg_user_code_fn\n\n",
+       "commandTitle": "Priority Count",
+       "commandType": "auto",
+       "commandVersion": 0,
+       "commentThread": [],
+       "commentsVisible": false,
+       "contentSha256Hex": null,
+       "customPlotOptions": {
+        "redashChart": [
+         {
+          "key": "type",
+          "value": "CHART"
+         },
+         {
+          "key": "options",
+          "value": {
+           "alignYAxesAtZero": true,
+           "coefficient": 1,
+           "columnConfigurationMap": {
+            "x": {
+             "column": "priority",
+             "id": "column_cb45671d428"
+            },
+            "y": [
+             {
+              "column": "priority",
+              "id": "column_cb45671d426",
+              "transform": "COUNT"
+             }
+            ]
+           },
+           "dateTimeFormat": "DD/MM/YYYY HH:mm",
+           "direction": {
+            "type": "counterclockwise"
+           },
+           "error_y": {
+            "type": "data",
+            "visible": true
+           },
+           "globalSeriesType": "column",
+           "isAggregationOn": true,
+           "legend": {
+            "traceorder": "normal"
+           },
+           "missingValuesAsZero": true,
+           "numberFormat": "0,0.[00000]",
+           "percentFormat": "0[.]00%",
+           "series": {
+            "error_y": {
+             "type": "data",
+             "visible": true
+            },
+            "stacking": null
+           },
+           "seriesOptions": {
+            "column_cb45671d426": {
+             "type": "column",
+             "yAxis": 0
+            }
+           },
+           "showDataLabels": false,
+           "sizemode": "diameter",
+           "sortX": true,
+           "sortY": true,
+           "swappedAxes": false,
+           "textFormat": "",
+           "useAggregationsUi": true,
+           "valuesOptions": {},
+           "version": 2,
+           "xAxis": {
+            "labels": {
+             "enabled": true
+            },
+            "type": "-"
+           },
+           "yAxis": [
+            {
+             "type": "-"
+            },
+            {
+             "opposite": true,
+             "type": "-"
+            }
+           ]
+          }
+         }
+        ]
+       },
+       "datasetPreviewNameToCmdIdMap": {},
+       "diffDeletes": [],
+       "diffInserts": [],
+       "displayType": "redashChart",
+       "error": null,
+       "errorDetails": null,
+       "errorSummary": null,
+       "errorTraceType": null,
+       "finishTime": 0,
+       "globalVars": {},
+       "guid": "",
+       "height": "auto",
+       "hideCommandCode": false,
+       "hideCommandResult": false,
+       "iPythonMetadata": null,
+       "inputWidgets": {},
+       "isLockedInExamMode": false,
+       "latestAssumeRoleInfo": null,
+       "latestUser": "a user",
+       "latestUserId": null,
+       "listResultMetadata": null,
+       "metadata": {},
+       "nuid": "2a53ecbb-10cc-4d36-9871-5f306dc2e97d",
+       "origId": 0,
+       "parentHierarchy": [],
+       "pivotAggregation": null,
+       "pivotColumns": null,
+       "position": 5.0,
+       "resultDbfsErrorMessage": null,
+       "resultDbfsStatus": "INLINED_IN_TREE",
+       "results": null,
+       "showCommandTitle": false,
+       "startTime": 0,
+       "state": "input",
+       "streamStates": {},
+       "subcommandOptions": {
+        "queryPlan": {
+         "groups": [
+          {
+           "column": "priority",
+           "type": "column"
+          }
+         ],
+         "selects": [
+          {
+           "column": "priority",
+           "type": "column"
+          },
+          {
+           "alias": "column_cb45671d426",
+           "args": [
+            {
+             "column": "priority",
+             "type": "column"
+            }
+           ],
+           "function": "COUNT",
+           "type": "function"
+          }
+         ]
+        }
+       },
+       "submitTime": 0,
+       "subtype": "tableResultSubCmd.visualization",
+       "tableResultIndex": 0,
+       "tableResultSettingsMap": {},
+       "useConsistentColors": false,
+       "version": "CommandV1",
+       "width": "auto",
+       "workflows": [],
+       "xColumns": null,
+       "yColumns": null
+      }
+     },
+     "output_type": "display_data"
+    }
+   ],
+   "source": [
+    "catalog = \"analytics\"\n",
+    "schema = \"incidents\"\n",
+    "path_volume = \"/Volumes/\" + catalog + \"/\" + schema + \"/current/\"\n",
+    "file_name = \"incident.csv\"\n",
+    "table_name = \"incidents\"\n",
+    "path_table = catalog + \".\" + schema\n",
+    "\n",
+    "df = spark.read.csv(F\"{path_volume}/{file_name}\",\n",
+    "                    header=True,\n",
+    "                    inferSchema=True,\n",
+    "                    sep=\",\")\n",
+    "\n",
+    "display(df)\n"
+   ]
+  },
+  {
+   "cell_type": "code",
+   "execution_count": 0,
+   "metadata": {
+    "application/vnd.databricks.v1+cell": {
+     "cellMetadata": {
+      "byteLimit": 2048000,
+      "rowLimit": 10000
+     },
+     "inputWidgets": {},
+     "nuid": "adfecac8-b8f7-4e2e-b253-7c68852d885b",
+     "showTitle": false,
+     "tableResultSettingsMap": {},
+     "title": ""
+    }
+   },
+   "outputs": [
+    {
+     "output_type": "execute_result",
+     "data": {
+      "text/plain": [
+       "<bound method DataFrame.printSchema of DataFrame[number: int, location: string, state: string, Configuration Item: string, priority: string, short_description: string, description: string, assignment_group: string, assigned_to: string, sys_created_on: string, resolved_at: string]>"
+      ]
+     },
+     "execution_count": 10,
+     "metadata": {},
+     "output_type": "execute_result"
+    }
+   ],
+   "source": [
+    "df = df.withColumnRenamed(\"ci\", \"Configuration Item\")\n",
+    "df.printSchema"
+   ]
+  }
+ ],
+ "metadata": {
+  "application/vnd.databricks.v1+notebook": {
+   "computePreferences": null,
+   "dashboards": [
+    {
+     "elements": [
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+       "dashboardResultIndex": 0,
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+      {
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+       "elementNUID": "c00af826-4091-4882-93e9-0671b4fe1530",
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+      },
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+       "position": {
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+        "width": 15,
+        "x": 0,
+        "y": 25,
+        "z": null
+       },
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+      }
+     ],
+     "globalVars": {},
+     "guid": "",
+     "layoutOption": {
+      "grid": true,
+      "stack": true
+     },
+     "nuid": "963c8a25-8df6-42de-a5a6-65365c964f60",
+     "origId": 7970433637806911,
+     "title": "Dashboard View",
+     "version": "DashboardViewV1",
+     "width": 1024
+    }
+   ],
+   "environmentMetadata": {
+    "base_environment": "",
+    "environment_version": "4"
+   },
+   "inputWidgetPreferences": null,
+   "language": "python",
+   "notebookMetadata": {
+    "pythonIndentUnit": 4
+   },
+   "notebookName": "Incident Exploration",
+   "widgets": {}
+  },
+  "language_info": {
+   "name": "python"
+  }
+ },
+ "nbformat": 4,
+ "nbformat_minor": 0
+}
\ No newline at end of file